Bilingual Entry Level Customer Service Representative; Spanish​/Nights​/Weekends

Bilingual Entry Level Customer Service Representative (Spanish) - Days/Nights page is loaded

Bilingual Entry Level Customer Service Representative (Spanish) - Days/Nights Apply remote type In-Person locations East Phoenix, AZ posted on Posted Yesterday job requisition  R0008801
Job Description:Peckham Inc.

- Customer Service Representative - General Information Bilingual Spanish - Days/Nights

The Important Information
Wage: $19.95 per hour plus a Health & Welfare Benefit, once certification is obtained and an opportunity to move up to $21.71 after security clearance and Applicant Line certification is obtained.
Hours: Both full (30+) and part time shifts available Monday-Friday 8:00AM-8:00PM AZ/MST
Location:This position is located in our East Phoenix office and is not a work from home opportunity

SUMMARY

This is aphone-based customer service position supporting a government customer.

Customer Service Representatives (CSRs) inthis position will answer phone calls from U.S. citizens and utilize a computer-based knowledge system to answer general questions about policies, practices,procedures,and other data to assist callers.

Successful candidates will have a customer service orientation with excellent communication and problem-solving skills. CSRs can choose what language they prefer to certify first; their pay will change when they passed both certifications (English Spanish).

DUTIES AND RESPONSIBILITIES

• Provideexcellentcustomer service by answering incoming calls in a timely manner.

• Followestablishedpoliciesand procedures to respond and route calls appropriately.

• Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively.

• Schedule appointments for customers with urgent travel.

• Access to knowledge base per customer request for information

• Verify and record demographic data with caller and escalate customer issues as appropriate.

• Maintain and improve quality results by adhering to standards and guidelines.

• Handle inquiries and requests in a courteous and professional manner, including calls received in crisis situations.

• Control the pace and flow of the inquiry/request and manage call time effectively.

• Follow protocol and apply sensitivity and discretion in handling confidential information.

• Promote Peckham’s vision, values, and services to all customers and stakeholders.

• Adhere to organization wide quality standards.

• Accept other jobs/duties as assigned.

• Ability to certify in both English and Spanish (bi-lingual).

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent

• At least 18 years of age

• U.S. Citizen

• Proficient inthe
  
  English and Spanish languages(written and verbal).

• Able to read and comprehend English and Spanish.

• Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance.

• Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)

• Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers.

• Ability to take direction within a team setting and complete teamrelatedwork promptly.

• Flexibility in work hours and shifts including some weekends as needed.

PREFERRED QUALIFICATIONS

• Previous Call center experience

• Ability to adhere to work schedule.

• Previous Customer Service experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the individual will be required to multitask. The employee will also be required to speak, listen, read, and use a computer simultaneously during their scheduled shift. Individuals will be required to be mobile throughout the building.

WORK ENVIRONMENT

Individuals will be in a cubicle formost oftheir scheduled shift. Individuals will work individually, and therefore are required to work well independently, however will also be a member of a team and therefore must be able to work in a team atmosphere. The…