Manager, Ticket Operations

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Job Title: Manager, Ticket Operations
Department: Ticketing
Reports To: Director, Ticketing Operations
Location: Chicago / United Center (In-Office)
Hours: Standard office hours are 9:00 am - 5:00 pm / Monday - Friday, however, this position will require occasional non-traditional hours (evenings, weekends, holidays) based on the events schedule.
Status: Fulltime, Exempt
Compensation: The annual budgeted salary for this position is $70,000 - 75,000. Offers are made within this range and are based on relevant experience, skills, and qualifications.

The Manager, Ticket Operations is responsible for coordinating and supporting all ticket operations functions for the Chicago Black hawks and affiliated teams. This role oversees event set‑up and maintenance, sales reporting, ticket fulfillment, and operational support Ôwithin the ticket sales and service departments. The position plays a critical role in evaluating and improving ticketing business processes, integrating third‑party ticketing platforms, and supporting the deployment of new technology initiatives designed to maximize ticket sales performance and operational efficiency.

• Own all ticket operations processes within the Ticketmaster Archtics database for Black hawks Ticketing.
• Support all ticket operations processes for affiliate entities including the Rockford Ice Hogs and Chicago Steel.
• Lead event creation and configuration for Black hawks games and events, including parking, add‑ons, STM events, and special programs.
• Maintain complete accuracy of event details, including pricing, dates, times, opponents, and related information.
• Build and deploy single‑game, group, theme night, bundled package, and flash sale offers.
• Create, analyze, and interpret reports for internal and external (NHL) consumption.
• Maintain and update Account Manager purchase flows, mobile ticket templates, and web content.
• Generate renewal and playoff invoices for season ticket accounts.
• Manage training for ticket sales and service representatives and provide ongoing troubleshooting support within Ticketmaster and Archtics systems.

• Engage with sales and service teams to ensure adherence to sales and payment processing deadlines.
• Manage third‑party ticket distribution accounts, including inventory control and revenue reconciliation.
• Support the integration and deployment of new technology solutions to advance ticket sales initiatives.
• Monitor ticket revenue reconciliation to ensure complete accuracy across all sales channels.
• Oversee fulfillment of complimentary and paid ticket requests across the organization.
• Cultivate relationships with Ticketmaster and other third‑party ticket distribution partners.
• Provide ticketing support at the Box Office on game days as needed.
• Support all ticketing‑related events, initiatives, and operational needs as assigned.

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• Minimum of 3 years of experience working with ticketing platforms such as Ticketmaster, Seat Geek, AXS, or similar systems.
• Proficient in Microsoft Office and experienced with ticketing systems (Archtics preferred) and CRM platforms (Salesforce preferred).
• Strong sales, customer service, and problem‑solving skills.
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The Chicago Black hawks is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

We are committed to providing reasonable accommodation for individuals with disabilities.

The Chicago Black hawks experience isn’t just on the ice. Our office, located in the United Center, promotes a fun, engaging, fast‑paced and collaborative atmosphere remote each day. Our commitment to curating an environment where all individuals feel empowered to bring their best self to work can be seen throughout the organization…

Competitive total rewards package, full benefits (medical, dental, vision, 401k matching, paid life insurance), employee assistance program (EAP), comprehensive PTO package, social שק מ. …

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