Customer Service Representative

Description We are looking for an experienced Customer Service Representative to join our team in Chicago, Illinois. In this role, you will provide excellent service to members by addressing their inquiries, resolving issues, and guiding them through processes with professionalism and care. This is a long-term contract position that offers the opportunity to work in a dynamic and impactful non-profit environment.

Responsibilities:

- Respond to inbound calls with empathy and efficiency, ensuring member satisfaction.

- Accurately update and maintain member information in the system.

- Provide detailed explanations of policies and procedures to members.

- Offer guidance on best practices and necessary documentation.

- Utilize SharePoint and web-based member databases for seamless data management.

- Collaborate with team members to address complex member concerns.

- Manage order entry tasks and ensure data accuracy.

- Communicate effectively with bilingual Spanish-speaking members, if applicable.

- Uphold professionalism, punctuality, and attention to detail.

- Perform additional customer service tasks as required. Requirements - Minimum of 3 years of experience in a call center or corporate customer service setting.

- Proficiency in Microsoft Office Suite, SharePoint, and web-based member databases.

- Strong communication skills, including the ability to assist Spanish-speaking members.

- Ability to multitask and maintain accuracy in data entry.

- Demonstrated attention to detail and a detail-oriented approach.

- Familiarity with union contracts is a plus.

- Reliable attendance and commitment to long-term engagement.

- All candidates are required to undergo a screening process. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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