Concierge; 2nd Shift - Luxury Residential

Concierge (2nd Shift) – Luxury Residential

Be among the first 25 applicants.

At Related Management, we believe the front desk sets the tone for the entire building. As a Concierge at One Bennett Park, our premier luxury high rise in Chicago, you’ll be the first impression for residents and guests, offering polished, warm, and reliable service. If you love helping people, staying organized, and creating a welcoming atmosphere, this may be the perfect role for you.

Saturday – Wednesday 3:00PM – 11:00PM (Days off: Thursday & Friday)

$22.80 / hour plus Local 1 Union Benefits

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Other
• Location:
  
  Chicago, IL (One Bennett Park)
• Schedule:
  
  Saturday – Wednesday 3:00PM – 11:00PM (Days off: Thursday & Friday)

• Resident & Guest Services: Greet residents and guests with professionalism and warmth; announce visitors and manage deliveries with care; keep the lobby calm, clean, and inviting; support leasing tours and resident events with a polished front desk presence; conduct lobby checks for lighting, music, scent, and overall atmosphere.
• Security & Access Control: Monitor building camera systems and logs; track vendor and contractor activity and follow access procedures; respond to safety or privacy concerns calmly and appropriately.
• Package & Amenity Management: Log and organize packages and deliveries using digital tools; track service requests and amenity bookings; support the package room and inventory systems; manage visitor logs and help maintain accurate resident preferences.
• Move‑In & Move‑Out Support: Prepare elevators and common areas for scheduled moves; notify the Resident Manager of unscheduled move‑ins/outs; ensure smooth transitions with clear communication.
• Leasing & Visitor Assistance: Welcome prospective residents and alert the leasing team; share branded materials and collect contact information; maintain a composed and helpful presence.
• Lifestyle & Brand Engagement: Offer local tips, help with events, and maintain bulletin boards; remember and act on resident preferences to personalize service; be a trusted connector in the community.
• Emergency Response & Service Support: Follow all emergency procedures and stay calm under pressure; step in to solve service issues when possible, and elevate as needed; follow up with residents to ensure satisfaction.
• Teamwork & Professionalism: Keep the front desk clean and organized; join daily huddles and team updates; model professionalism and emotional intelligence; take on special assignments when asked.

• Passion for excellent service and a composed, professional attitude.
• Experience 1‑3 years in hospitality, customer service, or luxury properties is a plus.
• Comfort using basic digital tools (logging systems, CRM platforms, email, MS Office tools, etc.).
• Ability to lift to 50 lbs and stand for long periods.
• High school diploma or equivalent.

• Paid time off (19+ days).
• Customizable total rewards package – medical, vision, dental options, life insurance, Employee Assistance Program.
• Financial wellness perks – 401(k), FSA & HSA, employer‑paid life and AD&D insurance, paid leave & disability programs.
• Mental health resources, including counseling.
• Fertility benefits – surrogacy, adoption assistance, and more.
• Paid time off to volunteer and donation matching.
• Learning and training programs; tuition & certification reimbursement; internal advancement opportunities.

Related Management Company (RMC) is a subsidiary of Related Companies, a premier owner‑operator of real estate. Managing hundreds of properties across multiple states and Washington, D.C., RMC sets the standard in workforce, market‑rate, and luxury housing while leading in sustainability. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

Related Management is an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.