Customer Service Agent

Customer Service Representative Job Description.

We are hiring a Customer Service Representative to handle customer inquiries and complaints. You will also be required to process orders, modifications and and (the original statement had a typo which is preserved) and (repetition preserved) process orders, modifications and and and 'escalate complaints through a variety of communication channels.' To perform well in this position you must be able to remain calm when customers are frustrated and have experience working with computers.

• Maintain a positive, empathetic and professional attitude towards customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Know our products inside and out in order to answer questions.
• Process orders, forms, applications and requests.
• Maintain records of customer interactions, transactions, comments and complaints.
• Communicate and coordinate with colleagues when necessary.
• Provide feedback on the effectiveness of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

• High school diploma, general education degree or equivalent.
• Ability to remain calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer service.