Direct-to-Consumer CS Lead | Training & Ops Coach

A vibrant consumer goods company in Chicago is seeking a Lead Customer Service Specialist to enhance their direct-to-consumer service. In this role, you will manage workflows, train teams, resolve customer issues, and analyze service levels to drive improvements. With a focus on communication and problem-solving, you will ensure high-quality customer interactions while thriving in a dynamic environment. The company provides a competitive compensation package, including benefits and a creative workplace culture that values individuality and diversity.
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