Service Communications Advisor

Job Description

We are seeking a Service Communications Advisor to join our dynamic team in Chicago. In this role, you will act as the key liaison between our clients and internal teams, ensuring seamless communication, effective problem-solving, and exceptional service delivery. Your role will be instrumental in maintaining high standards of customer satisfaction and supporting the growth of our services.

• Serve as the primary point of contact for client communications.
• Coordinate with internal departments to resolve inquiries and deliver solutions efficiently.
• Maintain accurate records of communications and service interactions.
• Support the continuous improvement of communication processes and client experience.
• Provide timely updates and professional guidance to clients regarding service requests

• Strong written and verbal communication skills.
• Excellent organizational and multitasking abilities.
• Professional demeanor with the ability to manage client interactions confidently.
• Analytical thinking and problem-solving skills.
• Ability to thrive in a collaborative team environment.

• Competitive salary: $53,000 – $57,000 per year.
• Opportunities for professional growth and career advancement.
• Supportive and inclusive work environment.
• Skills development and continuous learning initiatives.