Customer Account Representative

Job Description

We are currently seeking a highly motivated and detail-oriented Customer Account Representative to join our team. This position plays a vital role in managing client accounts, ensuring client satisfaction, and providing solutions that support long-term partnerships. The ideal candidate will be an excellent communicator with a proactive mindset and strong organizational skills.

• Serve as the primary point of contact for assigned client accounts
• Manage daily account operations and respond to customer inquiries in a timely and professional manner
• Monitor account performance and provide updates or solutions as needed
• Maintain accurate client records, data, and documentation
• Collaborate with internal departments to ensure client needs are met
• Identify opportunities to enhance client satisfaction and increase account value
• Resolve customer issues effectively, ensuring a positive client experience

• Bachelor's degree in Business, Communications, or related field (or equivalent experience)
• 1–3 years of experience in account management, customer service, or client relations
• Strong communication, interpersonal, and problem-solving skills
• Highly organized with attention to detail and time management
• Ability to work independently and in a team environment
• Proficient in Microsoft Office Suite and CRM platforms

• Competitive annual salary: $57,000–$62,000
• Opportunities for professional growth and career development
• Supportive, collaborative work environment
• Comprehensive training and onboarding program
• Paid time off and company-recognized holidays
• Monday to Friday schedule with consistent hours