Ticket Operations

Join to apply for the Ticket Operations 2026 Opportunities role at Chicago Cubs.

DEPARTMENT:
Ticket Operations

LOCATION:

Chicago, IL

REPORTS TO:

Senior Director, Ticket Operations
FLSA STATUS:
Nonexempt
COMPENSATION:
New associate pay rate $16.60 per hour USD

HOW YOU’LL CONTRIBUTE: The Ticket Operations Associate will assist the Ticket Operations team with all aspects of ticket operations including order processing, customer service, and ticket payments. These positions will be scheduled for 15-30 hours per week through October.

THE DAY-TO-DAY:

• Assist in the processing and distribution of season, group and individual game tickets
• Provide customer service support for ticketed events at Wrigley Field
• Provide direct support to ticket operations staff by coordinating order processing and system input
• Update customer accounts in ticketing system & CRM as required
• Standard office procedures including filing, mailing and data entry
• Other related duties as assigned

WHAT YOU’LL BRING:

• Strong oral and written communication skills
• Demonstrated attention to detail and organization
• Proficiency with MS Office and demonstrated ability to learn and master new technology as needed
• Demonstrated ability to multi-task, think creatively, and problem solve
• Minimum of 1 year of customer service experience
• Must be available to work from March-October
• Ability to work non-traditional hours, including nights, weekends, and holidays

WHAT SETS YOU APART:

• College Degree in:
  Business, Communications, Hospitality, Marketing, Sales, or related field
• Experience with ’s Pro Venue platform and Sales Force or other CRM a plus

TOTAL REWARDS:

• Option to purchase a discounted meal on game days
• Complimentary off-site parking & shuttle transportation to/from Wrigley Field on night & weekend game days
• Exclusive special events for associates
• Professional development & engagement opportunities
• Rewards & recognition programs
• Access to best-in-class facilities including an associate locker room & break room
• Uniform(s) provided at no cost

DEPARTMENT:
Fan Services

LOCATION:

Chicago, IL

REPORTS TO:

Manager, Service Center & Wrigley Field Tours
FLSA STATUS:
Nonexempt
COMPENSATION:
New associate pay rate $16.60 per hour USD

HOW YOU’LL CONTRIBUTE: The Fan Service Center Associate plays a vital role in executing day-to-day tasks and activities within their respective department. They are responsible for accurately, personally & timely responding to all inbound fan inquiries via various communication mediums which include email, phone, text, online chat, letter & in-person. Ticketing related responsibilities include season ticket holder & single game ticket: sales, service & operations support for both Wrigley Field & Sloan Park.

THE DAY-TO-DAY:

• Utilize knowledge of the Cubs Organization and Wrigley Field to provide personal, accurate and timely service to each fan
• Process orders for single game ticket sales, tours, parking, concert, and spring training requests along with promoting various other Cubs initiatives and offerings via telephone and online
• Generate incremental revenue via inside ticket sales campaigns for special event nights and targeted series by utilizing sales and service best practices
• Process and balance all ticket orders sold over the phone and the fulfillment of all ticket orders
• Respond to general inbound fan inquires via email, phone calls, letters and online chat personally, accurately and timely
• Track transactions, trends and fan feedback within universal CRM tool
• Support Season Ticket Holder Service Representatives at exclusive Season Ticket Holder special events and throughout the ticket renewal process

WHAT YOU’LL BRING:

• Demonstrated ability to display a personable, passionate, determined and professional demeanor at all times
• Demonstrated ability to be detail oriented, organized with a proven ability to follow through on all tasks
• Demonstrated ability to function in fast-paced environment, handle multiple projects while adhering to deadlines
• Demonstrated verbal, and written communication skills
• Proficiency with MS Office; demonstrated ability to learn and master new technology as needed
• Demonstr…