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Technical Support CRM System

Digital Customer Success: Senior Programs Lead

Job in Chicago, Cook County, Illinois, 60290, USA
Listing for: Intercom
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Technical Support, CRM System
  • IT/Tech
    Technical Support, CRM System
Salary/Wage Range or Industry Benchmark: 125000 - 150000 USD Yearly USD 125000.00 150000.00 YEAR
Job Description & How to Apply Below
A leading technology firm in Chicago is seeking a Senior Program Manager to enhance digital customer success. You'll manage programs to drive customer retention, leverage data for insights, and collaborate with various teams to optimize user journeys. Ideal candidates have over 8 years of experience in customer success in B2B SaaS environments and possess strong analytical skills. This role includes competitive salary and a hybrid work policy.
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Position Requirements
10+ Years work experience
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