Communications Attendant

Overview

Maintains and enhances agency communications by responding to and directing customer inquiries; greeting and directing visitors; providing information; and interacting with and assisting a variety of internal and external customers; assists customers by placing and receiving telephone calls; directing calls to appropriate party utilizing knowledge of agency functions; facilitating the most accurate resolution to caller/visitor questions, avoiding unnecessary transferring of calls;

and handling emergency situations. Gathers information by placing calls and recording responses to be utilized in referral of future calls; updating referral lists and telephone numbers; and keeping abreast of agency functions; welcomes and directs visitors by determining appropriate resource/response; maintaining visitor log; and ensuring that responding party meets with the visitor; provides information by determining nature of request and appropriate referral resource;

responding according to standard practice; and accepting packages and mail. Enhances agency operations by opening, stamping, and forwarding mail; assisting with mass mailings; duplicating documents; typing lists and/or envelopes; and providing other routing clerical assistance; and contributes to the team effort by accomplishing related results in a cooperative and collaborative manner.

• Respond to and direct customer inquiries; greet and direct visitors; provide information; and interact with a variety of internal and external customers.
• Assist customers by placing and receiving telephone calls; direct calls to the appropriate party using knowledge of agency functions; facilitate the most accurate resolution to caller/visitor questions while avoiding unnecessary transferring of calls; and handle emergency situations.
• Gather information by placing calls and recording responses for referral of future calls; update referral lists and telephone numbers; stay abreast of agency functions; welcome and direct visitors by determining the appropriate resource/response; maintain a visitor log; ensure that the responding party meets with the visitor.
• Provide information by determining the nature of the request and the appropriate referral resource; respond according to standard practice; accept packages and mail.
• Open, stamp, and forward mail; assist with mass mailings; duplicate documents; type lists and/or envelopes; and provide other routing clerical assistance; contribute to the team effort by accomplishing related results in a cooperative and collaborative manner.

• Knowledge, skill and mental development equivalent to completion of 4 years of high school and 1 year general clerical experience or an equivalent combination of training and experience.
• Working knowledge of switchboard operations/procedures.
• Working knowledge of telephone etiquette and public relations.
• Clear diction and the ability to interact tactfully with people in difficult situations.
• Ability to remain calm in an emergency or crisis situation.
• Requires the ability to work rapidly and accurately in a repetitive environment.
• Attendance is an essential function of this position.
• Position requires in office attendance.