Associate Account Manager

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Introduction to team:
Expedia Group B2B connects partners across the travel industry to our leading technology, supply, and services – helping them deliver seamless travel experiences to their customers. From airlines and hotels to financial institutions and other travel platforms, we power smarter, faster, and more impactful travel solutions through the most connected marketplace in the world.
Within this ecosystem, our Customer Success team coaches and supports partners to get the most value from our platform, helping them grow their business and deliver better experiences for travelers.

Make an impact!
As a Customer Success Associate
, you will coach and support customers to be more successful on our platform, increasing value through comprehensive commercial conversations and day‑to‑day interactions. You will learn our products, understand customer needs, and help identify opportunities that drive mutual growth.

This is a great opportunity for early-career talent to build foundational skills in account management, sales, and customer success in a global, fast-paced environment.

In this role, you will:

• Begin developing relationships with customers and their account teams, including key buyers and decision makers.

• Support the creation of opportunities (e.g., progress meetings, fact-finding or exploratory meetings) to grow customer accounts.

• Develop an understanding of customers’ business issues and objectives through appropriate internal and external channels.

• Recommend products, services, and insights that align with customer needs and drive value.

• Contribute to basic account plans that outline tactics to acquire, grow, and/or maintain business.

• Build a foundational understanding of how the department operates and how it fits into the broader Expedia Group organization.

• Develop awareness of policies, practices, trends, and competitive information that impact Expedia Group and our customers.

• Learn the financial impact of decisions and solutions on both our business and our customers.

• Guide accounts to valuable insights and present findings that benefit both the customer and Expedia Group.

• Gather data and information to support potential ideas and solutions for customer and business needs.

• Support documenting components of business cases for change under the guidance of more senior colleagues.

• Develop a working knowledge of Expedia Group’s standard contract terms and conditions by reviewing product literature and contracts and learning from peers.

• Learn when to partner with legal resources to modify or adjust standard contract terms.

• Learn the contract negotiation process and support completion of straightforward contractual arrangements.

• Exchange simple information in straightforward situations to gain the support of others.

• Proactively seek help from your manager when needed to address differences and ensure alignment among all parties.

• Assist in conducting straightforward cost, benefit, and risk analyses of possible solutions and the implications of not reaching agreement.

• Identify key stakeholders in decision making for each account.

• Develop an understanding of our standard offerings and major areas of expertise.

• Build a working knowledge of our products, technologies, and services within your scope of responsibility.

• Develop a broad understanding of competitors’ standard products and…