Senior Manager Sales Operations

GC America is a global leader in dental care and oral health. With more than 100 years of history, presence in over 100 countries, and a team of over 3,500 people worldwide, we are proud to support dental professionals with innovative, high-quality products that truly make a difference for patients. Our teams across Europe, North America, and Asia work together to develop and manufacture precision components for the dental industry, always focused on quality, innovation, and improving lives.

At GC, we believe in working with care and purpose. Our company philosophy, SEMUI, is all about thinking from the standpoint of others, whether that’s our customers, our teams, or the people who use our products every day. It’s this mindset that helps us drive innovation, respect each other, and create real value for the future of oral health. If you’re looking to join a successful, global company with real career opportunities, we’d love to meet you.

The Senior Manager – Commercial Operations, Sales Forecasting & CRM serves as a key operating partner to the Vice President – Sales and supports business growth by owning commercial operations; sales data, forecasting and CRM development and diligence; as well as sales forecasting and validation. The Senior Manager will leverage data, systems and key operating processes to inform executive decision-making and drive sales enablement.

This critical people management role will run our commercial sales enablement engine, lead the team and help drive the business, not simply respond to requests for information. The Senior Manager will develop and then pressure-test sales forecasts, assumptions and growth plans. She/He will turn data into a growth engine and professionalize how Commercial Operations interfaces with our Executive Leadership Team and global corporate functions.

There will be a heavy dependency on the delivery of the following to turn insights into actions that drive growth and improve organizational confidence in numbers and forecasts:

• Forecast construction and validation
• CRM rigor and interpretation
• Executive-level storytelling
• Improve customer, data and market insight to be a growth engine

• Own weekly/monthly business operating cadence
• Build, validate, and communicate commercial forecasts
• Prepare President/Board/corporate materials
• Anticipate questions before they’re asked. Walk into executive meetings “capable of speaking for the business, not simply “checking on numbers”

• Demonstrate ownership of and a consistently increasing understanding of our company’s unique:
• Commercial side of Sales & Operations (S&OP) process and revenue forecasting
• Dealer ‘Out the Door’ (OTD) sales analytics
• Trend analysis and risk modeling
• Serve as project leader for Tableau implementation to leverage visual analytics to transform the way we use data to solve problems, empower people and support business growth.
• Build predictive views of commercial outcomes, not just historical sales reports
• Identify:
• Growth opportunities
• Productivity gaps
• Partner with Vice President - Sales on scenario modeling (Sales Force Expansion, sales headcount, territory design, compensation changes, inside sales, etc.)
• Establish true Customer Relationship Management (CRM) operating rigor to ensure:
• Forecast accuracy
• Pipeline hygiene
• Activity standards
• Adoption and accountability
• Turn Salesforce into a management system, not a database
• Align dashboards to your management cadence (War Rooms, Monthly Ops Meetings, Quarterly Business Reviews or QBRs, Corporate progress reports)

• Act as program owner for revenue enablement initiatives:
• Sales Force Expansion productivity measurement
• Inside sales scaling
• Strategic account analytics
• Territory & coverage optimization
• Own cross-functional execution (Marketing, Finance, Supply Chain, HR, and global functions)

• Direct oversight of current team
• Clarify roles, workflows, and internal service model
• Create a systems-based approach building structure in…