Senior Account Manager
Listed on 2026-03-12
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Business
Business Development, Client Relationship Manager
Since 2014, Complete Legal has been an independent full-service litigation support and electronic discovery firm headquartered in Kansas City with full-service hubs in Chicago, New York City, and St. Louis, and an office in Boston. Employee-owned and operated, Complete Legal streamlines the legal industry’s approach to eDiscovery, information governance and data management. We exist to remove the eDiscovery intimidation factor, making it painless for attorneys to get the information they need.
We make premium eDiscovery tools and leading expertise accessible for law firms and corporations of all sizes.
We are seeking an energetic and results-driven Senior Account Manager to join our dynamic team. In this role you will be responsible for maintaining and growing relationships with assigned clients, ensuring their satisfaction, and identifying opportunities to expand services. This role serves as the primary point of contact for clients and works cross-functionally with internal teams to deliver on service expectations, resolve issues, and drive long-term value.
Key Responsibilities- Serve as the main point of contact for assigned clients, building and maintaining strong, long-term relationships.
- Understand client goals and business objectives to proactively identify opportunities for growth and alignment.
- Monitor account performance, prepare regular reports, and present strategic recommendations.
- Coordinate with internal teams (sales, operations, finance, etc.) to ensure timely and successful delivery of solutions.
- Resolve client issues and concerns promptly and effectively, escalating as necessary.
- Manage contract renewals, upselling, and cross-selling opportunities.
- Maintain accurate client records, communications, and forecasting in CRM systems.
- Collaborate with the Sales and Marketing teams to support client retention and engagement efforts.
- Bachelor’s degree in Business, Marketing, Communications, or related field (preferred).
- 2–5 years of experience in direct sales, account management, customer success, or a client-facing role.
- Excellent interpersonal, communication, and presentation skills.
- Strong problem‑solving skills and a proactive, client‑first mindset.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Proficiency with CRM tools (e.g., Salesforce, Hub Spot) and MS Office Suite.
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