Site Engagement Associate Director

Overview

At SCA Health, we believe health care is about people – the patients we serve, the physicians we support and the teammates who push us forward. Behind every successful facility, procedure or innovation is a team of 15,000+ professionals working together, learning from each other and living out the mission, vision and values that define our organization.

As part of Optum, SCA Health is redefining specialty care by developing more accessible, patient-centered practice solutions for a network of more than 370 ambulatory surgical centers, over 400 specialty physician practice clinics and numerous labs and surgical hospitals. Our work spans a broad spectrum of services, all designed to support physicians, health systems and employers in delivering efficient, value-based care to patients without compromising quality orp>

What sets SCA Health apart isn’t just what we do, it’s how we do it
. Each decision we make is rooted in seven core values
:

• Clinical quality
• Integrity
• Service excellence
• Teamwork
• Accountability
• Continuous improvement
• Inclusion

Our values aren’t empty words – they inform our attitudes, actions and culture. At SCA Health, your work directly impacts patients, physicians and communities. Here, you’ll find opportunities to build your career alongside a team that values your expertise, invests in your success, and shares a common mission to care for patients, serve physicians and improve health care in America.

At SCA Health, we offer a comprehensive benefits package to support your health, well-being, and financial future. Our offerings include medical, dental, and vision coverage, 401k plan with company match, paid time off, life and disability insurance, and more. Please visit, (Use the "Apply for this Job" box below). to learn more about our benefits.

Your ideas should inspire change. If you join our team,
they will
.

** This position will primarily cover and travel within IL/MI/OH/WI, but will need to travel outside of these states on occasion, based on business needs **

The Associate Director, Site Engagement, is responsible for supporting day‑to‑day revenue cycle operations across assigned centers and CBOs, ensuring consistency, accuracy, and high quality performance. This role executes short‑term strategies to achieve team objectives, provides ongoing mentorship to center and CBO teammates, and resolves operational issues while appropriately escalating barriers. The position leads and participates in integration activities, manages non‑CBO exception reporting, and monitors center level KPIs to drive accountability and operational excellence.

• Provide revenue cycle training and mentoring for Business Office Managers and teammates.
• Addresses and supports daily operational issues; escalating unresolved & critical issues upward.
• Integration activities.
• Patient Accounting System conversions.
• Onboarding/training.
• Participate in planning sessions.
• Metrics analysis with action planning.
• Monthly metric call participation with Central Business Offices (CBO).
• Non‑CBO center metric review with escalation as needed.
• Review productivity and accuracy, develop improvement plans and seek support from leadership.
• Payer Contract Education Management.
• Communication cadence of regional, market or enterprise revenue cycle initiatives/activities.
• Business Office operational assessments.
• Participate in Market meetings.
• New Field Leadership Onboarding  Support & BOM mentoring.

• High School Diploma or higher.
• Minimum of 5 years revenue cycle leadership experience, ASC expertise preferred.
• Ensures high levels of precision and quality across all tasks.
• Excellent communication and organizational skills.
• Demonstrates strong capacity to manage multiple priorities effectively.
• Ability to read and interpret commercial payer contracts, CMS guidelines and regulatory requirements.
• Excellent skills in Microsoft Office 365 applications and relevant revenue cycle platforms.
• Must be proficient using Organization technology tools such as Smartsheet, SharePoint, Planner and Teams.
• Strong time management skills.
• Works independently with minimal supervision, and proactively takes initiative.
• Ability to travel up to 70% of the time as project needs arise.

USD $/Yr. USD $/Yr.