Director, Retail Operations- Platform Specialist; Walmart SupplierOne

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VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human‑first, award‑winning work for blue‑chip client partners including AstraZeneca, Colgate‑Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca‑Cola Company, and Wendy’s. The agency is recognized by the Forrester Wave™ Reports as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services, and, most recently, Marketing Measurement & Optimization.

In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

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VML is expanding its Retail Management Services (RMS) capability to support enterprise clients across Amazon, Walmart, and other leading retailers. Our Commerce practice helps brands win across marketplaces, retail media networks, and digital shelf environments. As retailers increasingly operate as both merchants and media platforms, our teams connect retail fundamentals, digital shelf performance, and retail media activation to drive measurable commercial outcomes.

We are seeking a Platform Specialist – Walmart (Supplier One) to lead operational execution and system governance within the Walmart supplier ecosystem.

This role owns Supplier One workflows and item governance processes
, ensuring products are correctly published, compliant with Walmart requirements, and fully transactable across channels.

Walmart performance depends on clean retail fundamentals and system integrity. This role ensures item setup, content compliance, and operational stability are maintained before demand is amplified through retail media and commercial activation.

The Platform Specialist partners closely with the Walmart Connections Lead, RMS execution teams, and the Scintilla analytics specialist to ensure operational issues are identified, prioritised, and resolved quickly.

• Own operational workflows within Supplier One, including item governance and system updates.
• Monitor item publish status and resolve system errors impacting product availability.
• Ensure items meet Walmart content, compliance, and taxonomy standards.

• Manage updates to product attributes, content, and taxonomy classifications.
• Oversee variation setup and correction to ensure proper catalog structure.
• Resolve compliance and item governance issues that impact product visibility or availability.

• Diagnose and resolve issues impacting transactability across Walmart channels, including:
• Online Pickup & Delivery (OPD)
• Ship-to-Home (S2H)
• Ensure products remain fully purchasable across Walmart digital channels.

• Manage Walmart case workflows and escalation processes.
• Resolve publish errors, system conflicts, and governance issues impacting retail performance.
• Escalate systemic platform blockers that require retailer engagement.

• Coordinate closely with the Scintilla analytics specialist to prioritise operational fixes.
• Partner with RMS platform teams, content teams, and client stakeholders to execute required updates.
• Support promotional uploads, assortment changes, and retail event readiness.

• 7‑10 years of experience in Walmart commerce operations, catalog…