Senior Business Analyst - Enterprise Arbitration; Enterprise Consumer Product

Senior Business Analyst - Enterprise Arbitration (Enterprise Consumer Product)

As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world‑class professionals to develop and test strategies that ultimately impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

We are looking for an Associate to join the Enterprise Arbitration team. This team is focused on optimizing inbound channels like EASE, Email, and Site by designing and implementing models and frameworks. These channels are crucial, generating over $2.5 billion in enterprise value annually through marketing and servicing optimization. Our goal is to ensure the optimal message is delivered to the right customer, driving excellent customer experiences and deepening customer relationships.

We are looking for an analytical and innovative associate to join the team and support the Modeling function. Our models are central to the arbitration business, presenting numerous significant and exciting opportunities for further enhancement and leverage. In this role, the associate will concentrate on the convergence of business, credit, and modeling results. Key responsibilities include evaluating potential model improvements, developing comprehensive model roadmaps, and advising Lines of Business (LOBs) on the potential impacts to their operations.

The ideal candidate for this role is a highly analytical and articulate individual, capable of extracting meaningful insights from complex customer behavior and needs. They must be skilled at communicating these complex concepts to senior audiences in a compelling and actionable manner, and possess a strong understanding of the credit implications associated with product and messaging decisions.

• Analysis:
  Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations

• Product:
  Perform modeling/analytics to assist new product and pricing strategies for various lending products

• Marketing:
  Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel. Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies

• Credit Risk:
  Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis

• Execution:
  Involve problem framework, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan

• Partnership:
  Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity:
  He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business

• Strong communication skills:
  Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous…