Director, Market Management

Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

As a Director of Market Management, you will lead, manage, coach, and support a team. You may also manage a limited number of accounts directly. You will be responsible for account management activity and consolidated financial goals for a portion of a super region's or global accounts. You will also set and drive the team’s business and people strategy.

• Place individuals in roles and assignments that contribute to their personal and career development. Facilitate cross‑team and cross‑divisional movement when appropriate.
• Coach managers on building trusting, candid relationships with their teams to enable productive development conversations.
• Hold self and team accountable for setting and meeting departmental goals.
• Identify and resolve issues that may impair the team's ability to meet strategic, marketing, financial, and technical goals.
• Help team members identify and build key relationships and networks inside and outside the organization.
• Inspire and gain the commitment of others towards the vision, mission, values, and organizational goals.
• Develop a long‑term strategy for teams across the business to meet with customers and discuss feedback on products or services.
• Utilize deep knowledge of the customer to understand unstated expectations and measure the performance of solutions against needs.
• Develop the strategy to meet long‑term needs of the customer, endeavoring for the relationship to be viewed by the customer as indispensable and irreplaceable.
• Coach leaders on relationship and stakeholder management.
• Advocate for customers internally, focusing on mutually beneficial outcomes and value.
• Lead and support others in methods of objection handling.
• Use an objective and business value focus to make clear and quick decisions, leading relevant parties to consensus with logic.
• Drive broad and meaningful partnerships across the business and externally to cultivate a culture focused on an aligned strategy for the business. Lead others in developing network and driving team visibility.
• Lead to consensus within teams, objectively focusing on business value outcomes.
• Steer the company’s decisions around product offerings and develop areas of expertise that best meet market demands and attract new customers.
• Act as an innovator and thought leader around new products, technologies, offerings, etc. in the industry.
• Forecast market data trends and proactively position the company competitively in the market.
• Identify direct and indirect competitors and drive in‑depth competitive analyses to drive team strategy.
• Manage pipeline of long‑term or high‑priority accounts by anticipating future demand and ensuring sales goals are met.
• Utilize knowledge of company objectives and competitive landscape to identify opportunities.
• Create a sales approach and goals that reflect and support overall strategy.
• Drive organization performance by creating effective account plans and innovative plans to drive sales performance and effectiveness.
• Proactively seek and build broader organizational relationships that influence…