Account Manager; Entry Level

Select Leaders, a BISNOW company, is the #1 job platform and professional development destination for the Real Estate industry. Our mission is to connect industry-leading employers with their most valuable asset — people — while empowering top-tier talent to advance their commercial real estate careers.

Our competitive edge lies in a powerful, continuously expanding network of leading professional real estate organizations. For nearly 20 years, we’ve cultivated relationships that now span professionals who control or influence over 90% of the U.S. commercial real estate market.

We’re looking for an Account Manager who thrives in a client-facing, cross-functional environment and is excited to support customers across both talent solutions and marketing partnerships within commercial real estate.

This role begins with deep immersion into Select Leaders, our industry-leading CRE job board, where you’ll build strong client management fundamentals, understand hiring challenges across the industry, and develop expertise in our platform and customer strategy. As you grow in the role, you’ll expand your portfolio to include Bisnow event and media clients within a dedicated geographic market, creating a unique opportunity to support customers across both hiring and brand visibility initiatives.

This is an ideal role for someone who enjoys relationship management, problem-solving, and being at the center of client success while working closely with sales, marketing, and production teams. The ideal candidate is curious, organized, and eager to learn, with a strong service mindset and an interest in how technology platforms grow and deliver value to clients.

• Client Onboarding & Support
  • Assist with onboarding new clients, ensuring they are set up successfully on the platform
  • Provide day-to-day support to clients, answering questions and resolving issues in a timely manner
  • Help troubleshoot job postings, account access, and general platform questions
  • Ensure a positive and responsive client experience across all touchpoints
• Inbound Requests & Communication
  • Monitor and respond to inbound emails, support tickets, and website chatbot inquiries
  • Route requests appropriately and follow through to resolution
  • Maintain clear documentation of client interactions
• Job Board Operations & Technical Support
  • Support ongoing maintenance of job postings and employer accounts
  • Identify, resolve, and escalates technical issues or bugs to the appropriate team
  • Help ensure data accuracy across the platform
• Data, Reporting & Insights
  • Assist with compiling reports on client activity, job performance, and usage trends
  • Analyze data to identify customer patterns and opportunities for improvement
  • Support leadership with insights that inform product and growth strategy
• Customer Trends & Strategic Support
  • Observe client feedback and recurring questions to help identify product or process improvements
  • Contribute ideas to enhance client experience, candidate flow, and audience development
  • Assist with projects related to long-term job board strategy and growth initiatives
• Sales & Account Support
  • Support the Enterprise Account Executive with research, proposal preparation, and follow-up
  • Help manage client requests and ensure timely responses
  • Assist in preparing materials for client meetings and renewals

• Work with a positive, cross-functional team on an everyday basis to make certain each piece of inventory that a client purchases is delivered seamlessly
• Flawless execution of each sale to ensure client expectations are met, and as frequently as possible, exceeded
• Work with our Bisnow Sales Executives AND Client Success Managers to become the all-important point of contact for all event sponsorship clients
• Monitor and care for all post-sale client deliverables: obtaining all necessary digital/event page collateral (e.g. photo, bio, logo, ad creative etc.)
• Own client preparation/sponsor experience leading up to each event: confirming sponsor attendee list, providing event set up instructions, gathering shipping details, etc.
• Own client preparation/sponsor experience leading up to each ad/content campaign: run dates,…