Asset Recovery Representative

As an Asset Recovery Representative, you will help manage and collect delinquent accounts by reaching out to members, setting up payment arrangements, and coordinating repossessions in accordance with state laws. You will provide administrative support for bankruptcy and legal matters, prepare necessary documentation, and collaborate with attorneys, repossession agents, and other departments to ensure timely and effective resolution. Additionally, you will process recovery payments, generate reports, and assist the Asset Recovery Manager with related responsibilities.

• To collect on delinquent accounts, including contacting members by any means available and devising payment plans to bring accounts current.
• To provide administrative assistance on bankrupt accounts including preparing required bankruptcy documentation in accordance with collecting attorney instructions. Work with management and business partners to repossess vehicles in compliance with state law. Ensure effective follow up with attorneys and repossession agents.
• To communicate and coordinate Asset Recovery matters relating to other departments and display sound management practices, quality decision-making and insight.
• To participate as needed in preparing information for legal action on collection and foreclosure files. Process recovery payments received from collection attorneys, bankruptcy trustees, and other sources. Prepare check requests, reports and other tasks assigned by the Asset Recovery Manager.

• A minimum of one year of experience in a call center handling and de-escalating challenging customer calls.
• Demonstrate positive attitude with strong verbal communication skills and the ability to effectively solve problems while building and maintaining professional relationships.
• Must have strong computer skills including a working knowledge of Microsoft Suite.

National Police Federal Credit Union ("the Company") may obtain information about you for employment/volunteer or contractor purposes from a third party consumer reporting agency and may disclose your background check and the information in it to third parties in conjunction with your assignment(s) or proposed assignment(s) to them. Thus, you may be the subject of a "consumer report" which may include information about your character, general reputation, personal characteristics, and/or mode of living.

These reports may contain information regarding your criminal history, social security verification, motor vehicle records ("driving records"), verification of your education (including transcripts), or other background checks.