Operations Manager

Company description

Zenith is one of Publicis Groupe’s largest media agencies, spanning 95 markets globally with US offices in New York, Burbank, Chicago, Atlanta and Detroit. For more than 30 years, we have been at the forefront of media, helping to evolve and reshape the industry. We are highly regarded as a true agency partner by many high‑profile brands for our expertise across numerous categories and wide range of capabilities that are unparalleled in the industry.

Clients hire us for our track record of excellence in strategic planning, investment, and measurement. We also have specialist offerings, including content, commerce, multicultural and future‑proofed data capabilities.

One Vibe is a Global team set up to bring the full power of Publicis Groupe together to support a top Global Client’s media activations worldwide. We put our client at the center, bringing together specialists in strategy, media investment, and data, delivering a highly connected, purpose‑led and collaborative approach for our clients.

The Operations Manager is a critical member of a lean and agile Global Client Operations team, servicing 30+ markets and regions, plus our Global Client Team directly. This role will serve as a key connector and coordinator; you will manage deliverables to ensure that local teams are compliant in Global processes and ways of working, as well as provide support to Global Leads, and account management overall.

Because we are a lean team, we do a little bit of every aspect of what Operations teams do:
Client Ops (team management, oversight, day‑to‑day running of the business, processes and ways of working, standardization, compliance), Finance Ops (client billing oversight, audit compliance management, hours tracking and reporting), and Commercial Ops (scope and fees, contracts, staff planning).

• A proactive self‑starter who takes ownership, is organized, efficient, and mindful of deliverables and deadlines
• Comfortable enforcing standards and driving compliance
• Naturally curious about better ways of working
• Practical and grounded in execution, not hype
• Highly organized with strong prioritization instincts
• Comfortable influencing senior team members
• A strong communicator – verbally, in writing, as well as in meetings, during presentations, and with clients
• Comfortable in a client‑facing environment
• Diligent and comfortable with numbers
• Willing to learn new skills, and tools
• Adaptable and positive in a fast‑paced environment
• Strong team player with the ability to collaborate, as well as complete tasks while working on your own

• 2-3 years of experience in operations, media, or project management within an agency, media, or similarly fast‑paced environment (Operations team experience a plus, but not required)
• Demonstrated experience supporting or improving operational workflows
  , including process standardization, documentation, and compliance across teams or markets
• Practical proficiency with AI‑enabled productivity tools (e.g., AI assistants, workflow automation, reporting or documentation tools) and a clear understanding of how to apply them responsibly in day‑to‑day operations
• Ability to drive AI adoption and best practices by partnering with cross‑functional teams, supporting training, and reinforcing approved tools and ways of working
• Strong project management sensibility
  , with the ability to manage multiple deliverables, timelines, and stakeholders simultaneously in a lean team environment
• High attention to detail and comfort working with numbers
  , including tracking hours, reviewing billing inputs, and supporting financial and commercial operations
• Excellent communication skills
  , including written documentation, presentations, and facilitation with internal teams and clients
• Comfort operating in a global, client‑facing environment
  , including coordinating across regions and time zones and enforcing compliance with global processes
• Advanced proficiency in Microsoft Office and Google Workspace
  , particularly Excel/Sheets and PowerPoint/Slides; ability to quickly learn and adopt new systems and tools
• Bachelor’s degree required

• Googl…