Senior Manager Membership Operations and Data Quality

Who We Are: It all starts with purpose. We are a purpose-driven nonprofit with a dynamic staff culture.

With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA’s headquarters is located just steps from Chicago’s Magnificent Mile and close to public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area.

We were named a Top Workplace by the Chicago Tribune in 2019 and 2021!
Come join our team!

The Senior Manager Membership Operations and Data Quality provides strategic and operational support for membership data strategy, quality, and operational excellence, with accountability for stabilizing, and continuously improving membership data across integrated systems. This role leads and develops a team of Data Managers, sets clear expectations for documentation, data-driven decision-making, and operational consistency, and ensures work is prioritized and resourced effectively.

The position establishes and executes the Membership Data Strategy, delivers standardized dashboards and monitoring tools, and drives division-wide data quality initiatives. The role sets standards for data and reporting while advancing scalable processes and automation to improve efficiency and stability.

To ensure aligned leadership, effective execution, and consistent, high-performing membership operations across teams and partners.

Ensure aligned leadership, effective execution, and consistent, high-performing membership operations across teams and partners.

Lead the execution of all membership lifecycle operations. Ensure comprehensive documentation, standardized reporting, and effective measurement practices are established, maintained, and leveraged to monitor performance and support organizational goals.

Lead efforts to stabilize, validate, and sustain high-quality membership data across integrated systems.

Lead the standardization of membership lifecycle processes across system and non-system state societies, partnering with state and local organizations to drive consistent, scalable operational practices.

• Bachelor's Degree or experience in lieu of degree
• 8 years experience (or 12 years in lieu of a degree) with an AMS/CRM or relationship database system and end to end delivery project management.
• At least 3 years of experience using analytical tools such as Excel (XLOOKUP, VLOOKUP, Pivot Tables, etc.)
• Knowledge of customer mapping or customer journey life cycle and knowledge of data analysis and dashboards
• Must have verbal communication, writing, collaboration, presentation, prioritization, strategic, and strong analytical skills
• Be a self-starter, results-focused, process discipline, and comfort working in a complex and evolving operational environment
• Proficiency in Microsoft
  365 or other Microsoft Office
• Position may require before or after hours work

• Experience working within a database and/or project management framework such as Agile or Scrum, using tools like Azure Dev Ops

• Promotes Work/Life Balance
• Hybrid Work Schedule (2-3 days from home)
• Health insurance/ dental reimbursement plan
• Ample Paid time off
• 401(k)
• Pension
• Flexible Spending Account
• Life insurance
• Tuition reimbursement
• Paid Parental Leave
• Pet Insurance
• Student Loan Refinance
• 2 days off to work at a charity event of your choice

The ADA values a variety of backgrounds and experiences and is committed to providing equal employment opportunities to qualified job candidates. The ADA is an equal opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment in open positions without regard to race, ethnicity, gender, color, religion, sex, age, marital status, ancestry, citizenship, physical or mental disability, medical condition, veteran status or any other characteristic.

The American Dental Association is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at recruiting

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.