Coordinator - Database

Overview

Why Bally’s: Welcome to Bally’s Chicago Casino, where our management team brings extensive and diverse expertise in development, construction, and hospitality management. We are dedicated to a focused vision, unwavering values, and bold long-term strategies, which have solidified our enduring reputation for reliability and professionalism in the industry. Bally’s Chicago prides itself on a collaborative approach, ensuring the precise and efficient development and management of our unique food and beverage offerings to deliver exceptional results.

This is an exciting time to join Bally’s Chicago as we build a legendary 1.8-billion-dollar project on the historic Chicago River. Be a part of history!

The Role: As a Database Coordinator, you will support the marketing database's overall success, including maintenance and direct mail operations.

Operations Management

• Implement, develop, and maintain the player‑tracking database.
• Manage the direct‑mail fulfillment process with local printing vendors.
• Work with casino systems to upload offers and input data.
• Conduct database analysis at the direction of the management team.
• Provide support to property staff.
• Perform other duties as assigned.

People Experience - Service Excellence/Engagement/Culture

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun‑filled, entertaining atmosphere.
• Enthusiastically promote Bally’s customer‑centric culture of offering superior guest service and building long‑lasting guest relations.
• Responsible for timely, creative, and equitable resolution of internal and external inquiries and complaints.

Quality Compliance

• Adhere to policies and procedures in accordance with regulatory requirements, company initiatives, and organizational goals.
• Perform duties associated with the Illinois Gaming Board Statewide Voluntary Self‑Exclusion Program.
• Maintain knowledge and adherence to all requirements related to data integrity, privacy, and security within database and marketing operations.

Education:

• High school diploma or equivalent
• Strong written and verbal communication skills

Experience:

• Proficiency in Microsoft Suite and familiarity with casino computer systems
• Working knowledge of table games and slot machines
• General knowledge of direct mail and marketing
• Experience in a casino environment preferred

License/Certification:

• Must be 21 years of age or older
• Ability to obtain and maintain an Illinois Gaming Board gaming license
• Must learn and comply with Title 31 Bank Secrecy Act requirements as they pertain to Credit/Player Services transactions

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
• Flexible Time Off
• $7 Daily Employee Parking
• Target Salary Range: $60,000-$65,000/yr.

If you are passionate about the hospitality industry and eager to contribute to a dynamic and forward-thinking team, we invite you to join Bally’s Chicago. We offer a vibrant work environment where your professional growth and personal well-being are our priorities. Apply today and be part of a company that values innovation, integrity, and collaboration. Let’s create exceptional experiences together!

Physical Demands & Work Environment:

• Regularly required to see, talk, hear, walk, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to sit or stoop
• Occasionally lift and or move up to 30 pounds
• Ability to work weekends, weeknights, and holidays
• The work environment is fast-paced and contains bright lights, loud noise, and stressful situations.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.