Senior Analyst, Sales Operations

The American Hospital Association (AHA) is a national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. The AHA has two main offices, located in Washington, D.C., and Chicago. The AHA offers a flexible hybrid work schedule of three days in the office and two days working remotely.

• Define and deliver techniques to improve funnel performance for sales management, eliminate sales process bottlenecks and inconsistencies, own the end-to-end process of tracking the sales funnel and operational metrics, and deliver regular insights to the business.
• Develop and standardize business reporting for strategic analysis and internal business review that support sales objectives, forecast and performance metrics.
• Enhance sales productivity and promote positive ROI by ensuring all CRM processes enable consistent, high-quality data to be gathered and provide clear visibility into the sales pipeline at all stages.
• Review actionable and accurate sales reporting and BI tools for reps, managers, sales leaders and product owners.
• Manage operational projects and track sales performance metrics against plans and quota, company forecasting, and KPIs.
• Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards.
• Recommend CRM (Salesforce) project prioritization, configuration changes and troubleshooting.
• Ensure fulfillment/payment deadlines are met in accordance with contractual agreements, industry benchmarks and monitor aged accounts receivable (days in AR).
• Performs other duties as assigned.

• Bachelor's Degree Business, Marketing Required
• Master's Degree Business, Marketing Preferred

• 5+ years Experience in sales operations Required
• Experience developing and implementing performance improvement strategies and plans Required

• Advanced technical skills with CRM, database management and marketing automation applications - Required
• Advanced understanding of sales operations and processes that enhance sales performance - Required
• Advanced Microsoft Office (i.e., Excel, Word and PowerPoint) skills - Required
• Advanced , database management - Required
• Describe the abilities necessary to perform the critical functions of this position - Required
• Ability and fluency with account management, finance, marketing, product development teams - Required
• Ability to bring together multiple, disparate data sources (spreadsheets, meetings, observations, documentation) and produce meaningful findings - Required
• Strong attention to detail and ability to identify and resolve discrepancies - Required
• Ability to communicate and collaborate well at all levels of the organization - Required
• Ability to link organizational, operational and strategic direction - Required
• Ability to effectively prioritize and execute tasks in a high-pressure and ever changing environment - Required
• Ability to show a consistent pattern of results delivery in positive and negative selling environments - Required
• Ability to ensure a high level of productivity of the sales team through clear and consistent rep-to-rep assistance - Required
• Ability to project and deliver account-specific return on investment - Required

Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.

Salary Range - Minimum: 92000

Salary Range - Midpoint: 115000

Salary Range - Maximum: 138000

We offer an excellent total compensation package, which includes medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!

The American Hospital Association (AHA) is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. We will provide reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990.

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call  and ask for the Vice President, Human Resources, and let us know the nature of your request and your contact information.

The AHA participates in the E-Verify Program.