Event Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Title:
Events Manager

Job Description

We are currently seeking an Events Manager to join our Experience Management (XM) team.

The Events Manager’s main duty is to sell and manage the event spaces and Conference Center. This individual will provide exemplary customer service and event planning management according to JLL Experience Management and client standards.

This position requires flexible availability in the evenings and on Saturdays.

• Serve as primary contact for evening and weekend event operations
• Manage the day‑to‑day operation of conference center events including corporate, social, and non‑profit events, and internal meetings
• Conduct client meet and greet prior to event as well as post‑event follow up as directed
• Maintain vendor relationships, agreements and certificates of insurance
• Assist clients with onsite event coordination including, but not limited to catering, hotel accommodations, decorations, etc.

• Coordinate labor for events including janitorial and security and loading dock schedule
• Be knowledgeable of the conference center audio‑visual equipment and its operation as well as maintain and secure equipment

• Keep up to date status of all contracts for events, preferred vendors, non‑preferred vendors, etc.
• Distribute inner office memos as directed
• Coordinate appropriate labor for all events as directed
• Coordinate security as directed
• Secure insurance certificates (COI) as directed
• File all correspondence as directed
• Confirm client full payment is received prior to all events

• Responsible for the supervision of the Conference Center staff and vendor staff, providing daily support and management of job performance
• Manage staff to meet JLL Experience Management and contracted client expectations
• Evaluate and participate in the hiring of Conference Center staff
• Provide training in JLL Experience Management policies and procedures
• Counsel and coach team members regarding unsatisfactory performance, including recommendation of termination when appropriate

• Handle all event planning requests in a timely manner
• See planning through from beginning to end to ensure that they run smoothly
• Be proactive to provide follow‑up, updates and status on any and all requests in a timely manner
• Other concierge‑related requests, as needed
• Other reports, duties, meetings as needed

• Four‑year degree preferred or partial degree with life experience
• 5+ years’ experience in event industry; hospitality or related field desirable
• 3‑5 years’ experience in direct event planning
• Conference Center management experience highly recommended
• Superior knowledge of local dining, entertainment venues, and ability to match client desires to the appropriate venue
• Direct hotel/catering/event sales and marketing experience preferably from the hospitality industry with 3‑5 years’ experience
• Experience in management of employees
• Must be able to develop and evaluate Event Revenue Summaries
• Must have experience developing and leading marketing activities including website development
• Must have contract negotiation experience
• Outside sales experience and cold calling is a plus
• High proficiency in MS Excel and other spreadsheets; experience with CRMs such as Salesforce, Caterease, etc.
• Able to multi‑task in a fast‑paced environment and communicate with diverse clientele
• able to think quickly and efficiently when confronted with a client request
• Motivated self‑starter able to work with minimal supervision
• Creative problem‑solver, proactive, approachable and solution‑focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Anticipates needs of clients; flexible and adaptable; punctual and consistent
• Compu…