Analyst, Sales Operations

At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate.

We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond!

The Analyst, Sales Support collaborates with all Gourmet Regions and Specialties Sales Representatives to support all aspects of customer needs. You are a knowledge expert for Sales on product information, pricing, reports, forecasting, new product information, and data portals.

• Manage customer portals by updating key product information and uploading images.
  • Download product information from SAP.
  • Enter information in customer portals (Excel experience required).
  • Work with the Barry Callebaut Marketing Team to select the correct product images.
  • Organize photo shoots for new products.
  • Update product changes or discontinuation.
  • Provide customers with requested product information, accurately completing customer forms, sample requests, and technical / regulatory information for Quality Assurance related questions.
  • Accurately quote price list products, review and manage price list promotions, and ensure customer specific price list change updates are sent to customers in a timely manner. Work with customers, Sales, and Pricing teams to quote and book new business, ensuring accurate terms.
  • Download and format volume reports, contract balances, and order history, and provide guidance to Sales on analysis of data.
  • Update forecast values based on customer or Sales feedback. Challenge forecast numbers using history and other data points. Work with Supply Chain and Sales to resolve forecast discrepancies.
  • Assist Sales in submitting New Product Requests via Salesforce. Monitor flow - assist R&D with questions and changes.
  • Assist Sales in preparing presentations to external and internal audiences. Coordinate meetings and provide guidance on sales results.

• Bachelor’s degree preferred
• At least 2 years of experience in a business environment
• Software experience:
  Word, Microsoft Excel, PowerPoint, SAP, Salesforce
• Ability to effectively work and communicate with various departments

• Salary Range of $70,000 - $78,000, depending on factors such as experience and location, plus annual bonus and our comprehensive benefits package.
• Paid time off, paid holidays, flex days, plus your birthday off
• Environment that welcomes workplace flexibility
• An atmosphere where diversity is embraced, and inclusivity is second nature. We call it #OneBC! Just ask our champions with the Americas Women’s Forum and the Racial Equality Forum!
• Ability to grow personally and professionally within an organization that values development and internal career growth
• Be part of our mission in making sustainability the norm through Forever Chocolate with priorities centered around prospering farmers, zero child labor, carbon and forest positive, and creating 100% sustainable ingredients in all of our products.

At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth.