Senior Vice President, Account Management

Overview

The Group

Morningstar seeks an Account Manager to oversee the relationships of our institutional clients that license our managed accounts, fiduciary services and custom model offerings including Advisor Managed Accounts and Morningstar Plan Advantage. The Account Management Team serves as the backbone for our client relationships and success. The team has a large reach with a variety of internal teams (Product, Operations, Implementations, Technology, Legal, Compliance, Investment Methodology, Marketing, and Sales) in order to deliver the best overall strategies and initiatives for our clients.

We do this by fostering high touch and deep-rooted relationships with our institutional clients.

The Role

As a Senior Vice President, Account Manager, you will be responsible for the overall ongoing relationship for your recordkeeping clients. In addition, you will partner with Sales on new opportunities, collaborate with Marketing on initiatives to drive plan and participant adoption, work with legal counsel and clients on contract negotiations, lead the discussions in every area of the client relationship including senior level client meetings, strategy planning, annual and quarterly update meetings, methodology and investment related topics, due diligence and corporate security audits.

You will continue to expand on a product/industry knowledge set to maximize efforts for your clients. You will also work to identify new business opportunities within existing client relationships and come up with creative solutions to help in the marketplace. This may include renewals and some new business negotiations, and you will act as a lead product and/or post-rollout and strategy advisor.

Responsibilities

• Serve as Senior Account Manager and main point of contact for Plan Provider and Plan Sponsor clients
• Support Sales with RIA, broker-dealer and asset manager relationships
• Further foster, strengthen and drive successes of client relationships
• Answer a variety of product, methodology, compliance, investment and technical questions
• Expand knowledge of competitors  business and offerings
• Expand understanding of Morningstar retirement products and industry, including proposed regulatory changes and the impacts on the business
• Lead and coordinate model validations where clients audit the plan lineup and portfolio construction methodology components of the advice process
• Develop account strategies, ensure internal coordination and partner with other Relationship Managers as needed
• Partner with Marketing to work on client campaigns to raise adoption and promote services
• Partner with Implementation and Operations to ensure processes are executed to meet client expectations
• Collaborate with Morningstar Product team to ensure client feedback is represented in product roadmap decisions
• Proactively engage with clients on new enhancements to services
• Work with Consultant Relations to ensure all relevant parties are working together
• Help clients strategize on programs and initiatives to further drive adoption of services
• Collaborate with Sales to identify opportunities for service upsells that add value for both client and Morningstar

Requirements

• 10+ years of relevant work experience, or shown success in managing a book of business and servicing accounts
• Extraordinary written, verbal and presentation skills
• Understanding of mutual funds, financial/investment concepts and retirement market
• Strong analytical, reporting and project management skills
• Ability to independently organize many moving parts across multiple client relationships
• Bachelor s degree required

Total Cash Compensation Range (Base + Commission Target): $ - $

Compensation and Benefits

At Morningstar we believe people are at their best when they are at their healthiest. We offer a wide range of programs that support all stages of life. Examples include:

• Financial Health
  • 75% 401k match up to 7%
  • Stock Ownership Potential
  • Company provided life insurance - 1x salary + commission
• Physical Health
  • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
  • Additional medical Wellness Incentives - up to $300-$600 annual
  • Company-provided long- and short-term disability insurance
• Emotional Health
  • Trust-Based Time Off
  • 6-week Paid Sabbatical Program
  • 6-Week Paid Family Caregiving Leave
  • Competitive 8-24 Week Paid Parental Bonding Leave
  • Adoption Assistance
  • Leadership Coaching & Mentorship Opportunities
  • Annual Education Stipend
  • Tuition Reimbursement
• Social Health
  • Charitable Matching Gifts program
  • Dollars for Doers volunteer program
  • Paid volunteering days
  • 15+ Employee Resource & Affinity Groups

If you receive and accept an offer from us, personal investments may be reviewed by Compliance to ensure they meet Code of Ethics requirements. Conflicts of interest may require liquidation. Depending on department and location, some employee accounts must be held with an approved broker.

Morningstar s hybrid…