Director of Global CDT Programs and Operations

Overview

The Director of Global CDT Programs and Operations role is a strategic and operational leader responsible for driving efficiency, consistency, and innovation across the global Client Development Team (CDT). The role translates commercial strategy into scalable processes that help teams win more business, move faster, and execute more effectively across the front end of the client lifecycle.

Sitting at the intersection of business development, consultant enablement, and organizational capability building, this role drives firmwide alignment and consistency. Success in this position requires a blend of big-picture strategic vision and hands-on execution, along with strong stakeholder management skills to influence a global, matrixed organization.

Reports to:

Vice President of Global Business Development

• Shape and execute the global CDT strategy, turning firm commercial priorities into focused initiatives that drive new business growth and client retention.
• Align practices and regions around shared commercial priorities, ensuring consistent adoption and execution across the firm.
• Strengthen the visibility and impact of the CDT by communicating results, performance insights, and progress against strategic initiatives.
• Partner with practice leadership to design and deliver cross-practice programs that expand multi-service client relationships and deepen market presence.
• Translate market trends, client feedback, and performance data into actionable commercial priorities and focus areas for the CDT.
• Drive execution discipline across commercial initiatives, ensuring priorities move from concept to delivery with clear ownership and timelines.

• Refine and continue developing the business development operating model, ensuring consultants receive timely, high-impact support and guidance to pursue new opportunities effectively.
• Set firmwide standards for deliverables and client-facing materials, driving consistency, quality, and impact across pitches.
• Build scalable enablement tools, playbooks, and operating practices that increase win rates and accelerate early-stage client engagement.
• Streamline CDT workflows by improving process design, technology utilization, data flow, and content management.
• Establish operational frameworks that reduce friction, strengthen collaboration, and enable faster execution across the firm's global, matrixed organization.

• Drive the consultant enablement ecosystem, developing scalable frameworks and programs that improve pitch performance and win more business.
• Improve global access to high quality and standardized deliverables that increase go-to-market speed and execution discipline.
• Oversee and continuously optimize the business development request and intake process (including BD log management), ensuring consultants receive timely, high-impact support for active opportunities.
• Identify and execute content upgrades that improve pitch effectiveness, messaging consistency, and client engagement outcomes.
• Facilitate training programs for non-CDT colleagues, strengthening front-end commercial capabilities across the firm.

• Partner with Client Development Managers and Talent Acquisition teams to support global CDT hiring efforts and future team planning.
• Design and deliver structured onboarding programs that shorten ramp-up time and accelerate productivity for new CDT hires.
• Collaborate with Learning & Development to create CDT-specific training and skill building programs.
• Contribute to the firm's broader learning and development strategy by embedding business development and commercial capability building into other organizational programs.
• Support career development frameworks and performance management processes in partnership with HR.
• Serve as a mentor and coach to CDT professionals, supporting performance growth, retention, and long-term capability building.

• Partner with Technology, Commercial Capabilities, and global stakeholders to implement and optimize tools that improve BD effectiveness and collaboration.
• Design and deploy dashboards and performance indicators that provide clear visibility into pipeline health, client engagement, and opportunity conversion.
• Translate commercial data into actionable insights that support leadership decision-making, opportunity prioritization, and resource allocation.
• Establish data standards and reporting practices that improve accuracy, consistency, and adoption across regions.
• Use analytics to measure CDT performance and drive continuous improvement across business development and enablement programs.

• Experience: 15+ years of experience in business development operations, sales enablement, and/or related commercial operations roles, with a strong track record in a professional services or consulting environment. Significant experience leading initiatives at a global or multi-region…