Legal Intake Specialist

Vogelzang Law, a mid-sized plaintiff’s law firm located in downtown Chicago, is seeking a Senior Intake Specialist to receive/qualify prospective clients and to provide support for our team. This is a full-time, hybrid position with a competitive salary and benefits package. Our ideal candidate is empathetic, compassionate, and in possession of excellent verbal and written communication skills.

• Own the intake process from beginning to end.
• Answer and screen inquiry calls and emails from prospective clients.
• Survey prospective clients and empathize with them on the details of their case. Obtain critical information and documentation from clients relevant to their prospective case.
• Assist with outgoing correspondence, contracts, and the data entry and onboarding of new clients.
• Continuously follow up on leads.
• Perform other data entry as necessary.
• Process (scan and distribute) mail and packages.
• Perform conflict checks.
• Collaborate with marketing department on outbound lead generation initiatives.
• Regularly check in on clients’ well-being and provide them with updates.
• Audit leads list and make follow up contact to convert cold leads.
• Other duties as necessary.

• The qualified candidate must possess a bachelor’s degree.
• Minimum 3 years of experience working at a personal injury firm, with a preference for asbestos and/or mass tort experience.
• Comfortable with Google Workspace and Microsoft Office.
• Experience with Salesforce preferred but not required.
• Excellent verbal and written communication skills.
• Top-notch organizational skills and a strong attention to detail.
• Proven track record in customer service.
• Ability to multitask and prioritize.

• 401k Retirement Plan.
• Paid Time Off, Paid Sick Leave and Flexible Work Arrangements.
• Complimentary Gym Membership.