Customer Success Manager - Mid-Atlantic

Customer Success Manager – Mid‑Atlantic

Join to apply for the Customer Success Manager – Mid‑Atlantic role at First Stop Health
.

Must live in VA, MD, DC, WV, NC or SC to be considered.

First Stop Health provides connected, whole‑person virtual care to employers 24/7 through app, website, or phone in all 50 states. We prioritize an engaging and easy‑to‑use experience, building healthier journeys through care at multiple stages.

We offer a comprehensive benefits package including health and medical coverage options, dental, vision, disability, and life coverage. A monthly medical waiver allowance is available for those who waive medical coverage.

Our remote‑first work environment provides flexible paid time off, including Summer Fridays, an employer match 401k plan, and a monthly phone stipend. Employees also receive the First Stop Health membership benefit, providing access to our virtual care solutions—Urgent Care, Mental Health, and Primary Care—from day one.

We believe that strong, lasting relationships are at the heart of everything we do. As a Customer Success Manager at First Stop Health, you will play a critical role in ensuring client satisfaction, retention, and growth. You’ll work with mid‑size to large clients and their broker partners to deliver measurable value through strategic growth recommendations and exceptional service.

• Build and maintain strong relationships with mid‑size to large clients and broker partners in your assigned territory
• Execute retention strategies that highlight value, drive satisfaction, and promote long‑term loyalty
• Identify upsell opportunities and expand product offering within existing accounts
• Meet or exceed revenue and retention targets through renewals, upsells, and population expansions
• Conduct regular performance reviews and strategic planning sessions with clients (20% travel, primarily in the first three quarters of the year)
• Achieve metrics and execute on growth plan set by leadership based on territory, client size, sentiment, renewal, and deliverables to ensure successful client outcomes
• Maintain accurate and timely documentation of client interactions, tasks, and pipeline activity in our CRM system

• Bachelor’s degree preferred

• Minimum of 5+ years’ experience in B2B sales with demonstrated success
• Experience in an Account Manager position is beneficial

• Effective presentation skills through both verbal and written communication
• Healthcare industry experience preferred, especially in telemedicine, advocacy, or wellness
• Excellent organizational, interpersonal, quantitative, and analytical skills
• Ability to work independently in a deadline‑oriented environment
• Travel required

First Stop Health is committed to diversity, equity, inclusion, and belonging. We encourage you to apply even if you do not meet every requirement. We want to consider your unique experiences.

To learn more about First Stop Health, visit  and for assistance, contact our talent acquisition team via email at