Enterprise Account Manager

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What We’re Up To:
We're a recruitment and employer reputation platform that helps companies measure and shape their reputation in AI search so they can be visible, trusted, and chosen by top talent. As the HR tech space gets louder with new tools, the real shift is happening on the candidate side. We're the first to give companies the ability to manage how they appear in this new search landscape.

We already reach millions of tech professionals each month, and our 1,800+ customers from breakout startups to Fortune 100 giants and partner with us to tell authentic stories about their cultures and attract top talent. Now, with our new AI-powered reputation platform, we’re helping companies future-proof their employer brand and win in the era of intelligent search.

We operate with the drive and ambition of a startup. We move fast, stay close to our customers, and are unafraid to build what’s next. You’ll have the opportunity to shape how companies think about employer branding, redefine the playbook, and capture the next wave of demand. You’ll be part of a team that values curiosity, accountability, and being good humans first.

Our leadership team has worked together for years, building a culture rooted in trust, transparency, and shared success. If you’re looking to make an impact, to help customers embrace change, to own a new category, and to drive growth in a company built for what’s next, this is the opportunity for you.

We are looking for a dynamic Enterprise Account Manager with a strong track record of high performance. This entails owning your book of business fully, conducting productive meetings to drive your customers' value, identifying further contacts within the organization that would benefit from using the platform or understanding its impact on the broader business. Additionally, with your focus on driving value and expanding the amount of relationships you have within your customer base, you are responsible for finding ways to grow revenue within your accounts to continue to drive products and value aligned to their goal.

• You will operate as the main customer point of contact for employers.
• Gain a deep understanding of the platform, its products, and supporting internal tools.
• Conduct discovery calls and secure meetings with key decision-makers, focusing on driving revenue generation.
• Articulate the value of Built In’s talent solutions clearly to motivate clients to adopt innovative ways of connecting value with their customers.
• As your customer’s main point of contact, you’re responsible for escalating or looping in relevant counterparts internally when needed in order to help the customer drive the outcomes they’re intending.
• Build and maintain a pipeline of potential opportunities, ensuring forecasts are accurate and transparent.
• Create and implement strategic plans for your book of business, aimed at continuously refining and enhancing our sales process. This also assumes you are consistently ahead of your book of business and accountable to early and on time renewals.
• Stay attuned to market needs, providing feedback to the product and marketing teams to shape improvements.
• Consistently meet, and aim to exceed, both quarterly and annual sales targets.
• Be a strong collaborator with cross-functional teammates to better the business and the customer’s experience.

• 6+ years of relevant experience.
• 3+ minimum years in enterprise account management.
• Experience with SaaS sales, consultative sales.
• Experience managing customer relationships.
• Experience owning renewals and product expansion.
• Proven history of overachieving quota and driving results in an environment that is accustomed to change and adaptation.
• Experience successfully speaking to C-Level Executives.
• Ability to lead with solutions when the answer is not clearly laid out or an unidentified issue arises.

We are an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. Built In is guided by principles of diversity, equity and inclusion (DEI). We are committed to this work over the long-term, and have three ERGs in place.

We are proud to be led by a woman CEO and founder, and that more than half of our managers and employees identify as women.

• Mid-Senior level

• Full-time

• Business Development and Sales
• Staffing and Recruiting and Business Consulting and Services