Sr Manager, Sales Operations

Overview

Organization - Hyatt Corporate Office

Hyatt Hotels Corporation is seeking a passionate and results-driven Senior Manager, Sales Operations & Compensation to join our Commercial Services team. In this role, you will collaborate closely with Sales Operations leaders and cross-functional partners to help enable our commercial teams to perform at their best and deliver exceptional experiences for our guests. This role strengthens the tools, processes, and insights that support our sales organization and contributes to building trusted partnerships across the organization, customers, and owners.

Why Hyatt Now? This is an exciting time to be at Hyatt as we continue to grow, focus on care for our people, and pursue opportunities across our hotels, brands, and business lines.

How We Care for Our People:
Our purpose is to care for people so they can be their best, and this informs our decisions and support for colleagues. Hyatt has earned a place on Fortune’s 100 Best Companies to Work For list for the last ten years.

Benefits include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Wellbeing initiatives (e.g., Headspace) and on-site fitness center discounts
• Global family assistance policy with paid time off for birth/adoption and adoption financial assistance
• Paid Time Off, Medical, Dental, Vision, 401K with company match

• Lead Sales Operations within the Americas Managed Commercial Organization, setting objectives and establishing standards, governance, and operating frameworks to enable a unified, high-performing sales organization.
• Design, implement, and continuously optimize enterprise-wide systems, processes, incentive programs, and sales training infrastructure that drive commercial effectiveness.
• Own operational strategy, steward global partner relationships, and govern sales compensation initiatives that support revenue growth and organizational performance.
• Operate with autonomy and cross-functional influence, providing strategic guidance and shaping long-term operational frameworks to ensure consistent execution across a complex commercial ecosystem.
• Accelerate revenue performance, improve Salesforce productivity, safeguard financial accuracy, and advance the organization’s broader commercial strategy.

Experience

Required:

• Minimum 5-7 years hotel sales experience, preferably in a Full Service property
• Minimum 3-5 years of Associate Director of Sales/Senior Sales Manager or similar team leadership experience with success in developing and executing sales strategy

Experience Preferred:

• Strong knowledge and understanding of Hyatt sales tools and programming
• Experience with in a Hyatt Hotel is preferred

The position responsibilities outlined above are not all encompassing; other duties, responsibilities, and qualifications may be required as necessary.

The salary range for this position is $120,000 to $150,000. This position is eligible for incentive awards and an annual bonus. Final pay rate will depend on experience, skill level, and location. Pay will meet local requirements, including local minimum wage.

We value our relationships with recruitment partners and require agencies to contact us first before submitting candidates. Hyatt will not be responsible for fees or obligations associated with unsolicited submissions unless a formal agreement is in place.