Customer Success Manager

BOX: WHAT IS BOX?

Box (NYSE BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

Our Customer Success team powers long‑term customer value and growth across the West region. We’re hiring Customer Success Managers based in Redwood City/San Francisco to own a book of SMB and Mid‑Market accounts, drive adoption, and partner with customers to deliver measurable outcomes. In this role, you will manage a curated portfolio with flexibility to travel for high‑impact onsite moments. You’ll collaborate across teams, lead value‑focused demos, and turn insights into action that increases retention and expansion.

• Own a book of SMB/Mid‑Market accounts and build trusted partnerships that drive adoption, renewal, and growth.
• Lead discovery, value reviews, and product demos that tie business goals to clear outcomes.
• Maintain operational rigor across systems—forecast renewals, track health, and prioritize actions based on signals.
• Build account plans, identify risks/opportunities, and execute proactive playbooks to improve customer value.
• Collaborate cross‑functionally to remove roadblocks and deliver solutions that matter.
• Prioritize customer meetings (virtual and onsite as needed) to accelerate impact across your territory.
• Surface insights from your portfolio to influence territory planning and process improvements.
• Champion a growth mindset and experiment with AI‑enabled workflows to scale customer success.

• 2+ years of customer success, account management, or related client‑facing experience managing a book of business.
• Proven track record of ownership and proactive problem‑solving that led to measurable customer outcomes.
• Strong relationship management and communication skills; comfortable leading demos and executive conversations.
• Operationally rigorous with experience navigating business systems for forecasting and health tracking.
• Growth‑minded, coachable, and adaptable; excited to learn and leverage AI to improve workflows.
• Comfortable managing SMB/Mid‑Market portfolio, prioritizing impact across multiple accounts.
• Hybrid based in Chicago with 3 days/week in‑office; travel within the region as needed.
• Experience in SaaS or with non‑traditional backgrounds that demonstrate strong account ownership is welcome.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees.

Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box offers competitive benefits and equity.

United States Pay Range
$100,000 - $125,000 USD