Senior Product Manager

We’re looking for a Senior Product Manager to own and drive the product roadmap for a core US‑focused product. This is a hands‑on, end‑to‑end product role covering discovery, validation, prioritisation, and delivery, working closely with customers in the US market and a global engineering team based in Australia.

You will be deeply embedded with customers and US‑facing internal teams to uncover problems worth solving, validate solutions, and translate those needs into clear, detailed product requirements. While engineering delivery is handled by an Australia‑based team, you will be accountable for defining what gets built and why, ensuring solutions are well‑scoped, customer‑centric, and commercially impactful.

This is a hybrid role with our office being in Chicago, IL.

• Work directly with customers in the US legal market to understand workflows, pain points, and unmet needs.
• Conduct continuous discovery through interviews, usability testing, feedback sessions, and validation activities.
• Partner with Sales, Customer Success, and Support to identify customer friction points impacting sales, retention, or adoption.
• Build a deep understanding of the US market, including competitive offerings and customer expectations.

• Own and maintain the product roadmap for your area, ensuring it reflects validated customer needs and business priorities.
• Identify, size, and prioritise opportunities based on customer impact, commercial value, and delivery effort.
• Clearly articulate trade‑offs and recommendations when prioritising competing initiatives.

• Translate customer problems into clear product outcomes, user stories, and detailed product requirements.
• Write high‑quality PRDs that provide engineering teams with clarity on scope, behaviour, edge cases, and success criteria.
• Collaborate closely with Engineering to refine solutions, answer questions, and adjust scope as needed during delivery.
• Act as the primary point of product decision‑making throughout the build lifecycle.

• Use your design skills to create low‑to mid‑fidelity wireframes, flows, and prototypes to support discovery and validation.
• Partner with designers (where applicable) to refine and elevate solutions as they move toward delivery.

• Work closely with the Australia‑based engineering team, providing clear context, priorities, and ongoing feedback.
• Participate in planning, backlog refinement, and sprint rituals to ensure smooth execution across time zones.

• Support product releases by providing clear documentation, internal enablement, and customer‑facing context.
• Gather post‑launch feedback and data to assess success and inform iteration.
• Continuously improve the product based on real‑world usage and customer outcomes.

• 5+ years of product management experience with SaaS platforms, preferably in B2B markets.
• Demonstrated success delivering software products from concept through launch, driving user adoption and revenue growth.
• Expertise in defining and managing product roadmaps, prioritizing feature development, and managing cross‑functional teams.
• Keen interest in building AI‑driven products and solutions.
• Strong analytical and quantitative skills with the ability to synthesize data and insights to inform strategic decisions.
• Exceptional communication and presentation skills, the ability to influence multiple levels internally and externally.
• Familiarity with product management tools and agile methodologies; experience with Salesforce, Jira, or similar platforms preferred.

$150,000 – $175,000 base salary

Smokeball values diversity & inclusion and is proud to be an Equal Employment Opportunity employer. Smokeball considers all individuals seeking employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.

If you’re excited about this role, we encourage you to apply even if your experience doesn’t check every box.