Account Manager I or II - Chicago, IL

Overview

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear:
We are powered by passion and purpose. Together, we re creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change.

Join us to lead the clean energy future.

Please note
:
This position can be filled at either the Account Manager I, OR Account Manager II level - please see below for position compensation, details, and requirements.

• Total Rewards - Constellation offers a wide range of benefits and rewards to help employees thrive professionally and personally. Includes competitive salaries, bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, wellness program; paid time off for vacation, holidays, and sick days; and more.
• Account Manager I:
  Expected salary range of $74,800 to $88,000, varies based on experience, plus benefits including bonus and 401(k).
• Account Manager II
  :
  Expected salary range of $90,950 to $107,000, varies based on experience, plus benefits including bonus and 401(k).
• Location
  :
  Offices in Boston, Baltimore, Houston, Kennett Square, or Chicago (commutable for in-person meetings or events).

Account Manager I:
The Account Manager I will provide both post-deal and pre-deal support for the sales team and assigned customers. This role requires a proficient understanding of our systems and processes to address customer issues timely. As a customer-facing position, it demands effective communication with customers in person, on the phone, or via email to strengthen relationships and drive customer satisfaction, retention, and loyalty.

Account Manager II
:
The Account Manager II will provide comprehensive post-deal and pre-deal support for the sales team and assigned customers. This role requires a strong understanding of our systems and processes to address customer issues accurately and promptly. As a customer facing position, it demands exceptional communication skills to engage with customers in person, on the phone, or via email to strengthen relationships and drive customer satisfaction, retention, and loyalty.

• Deliver best-in-class post-deal solutions and assist customers/brokers with issue resolution.
• Perform proactive welcome calls and first bill calls; provide Energy Manager portal expertise to ensure seamless onboarding.
• Navigate and produce energy prices and contracts for customers and brokers.
• Act as internal deal coordinator to resolve issues and support renewals and new business as needed.
• Demonstrate knowledge of systems, processes, products/services to ensure a best-in-class customer experience.
• Proficient with downstream systems, including billing, to pull reports needed to resolve post-deal issues.
• Demonstrate proactive behaviors to strengthen customer relationships.
• Demonstrate organizational agility and communication skills to liaise with cross-functional teams to resolve issues quickly and accurately.
• Communicate effectively in person, on the phone, or via email.
• Travel as necessary to meet business needs; in-person attendance for training and meetings.

• Provide post-deal solutions and demonstrate advanced skills to assist customers and partners with issue resolution.
• Perform proactive welcome calls and first bill calls; provide Energy Manager portal expertise to ensure seamless onboarding.
• Maintain relationships with cross-functional teams and understand operational processes to pull reports for post-deal issue resolution.
• Maintain understanding of systems to enter/maintain opportunities, pull reports, price products, and generate contracts across regions.
• Navigate and produce pricing and contracting for standard and most non-standard requests.
• Lead deals to obtain approvals for pricing and contracting; support renewals and new business as…