Coordinator III Customer Order Operations

Overview

Company Overview Motorola Solutions is a global company focused on people and safety. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling coordination that helps create safer communities, safer schools, safer hospitals and safer businesses.

Service Contracts and Subscription Operations (SCSO) provides financial and operational support for the North American Government & Public Safety Group as well as the Federal Government Markets Division.

• Manage the end-to-end processing of customer sales orders, including order entry, validation, and tracking, ensuring accuracy and adherence to company policies and procedures.
• Act as a primary point of contact for customer inquiries regarding order status, product availability, and delivery schedules, providing timely and professional responses.
• Collaborate closely with Sales, Logistics, Production, and Finance teams to resolve order-related issues, discrepancies, and special requests.
• Monitor order backlogs and proactively communicate potential delays or changes to customers and relevant internal stakeholders.
• Generate and analyze reports on order volume, fulfillment rates, and customer service metrics to identify trends and areas for improvement.
• Assist in the development and documentation of order processing procedures and best practices to enhance operational efficiency.
• Participate in cross-functional projects aimed at improving customer order experience and supply chain effectiveness.
• Handle order escalations and work towards swift resolutions, ensuring minimal disruption to customer operations.
• Ensure compliance with all relevant international trade regulations and company policies related to order fulfillment and shipping.

• Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
• 3-5 years of experience in customer order operations, order management, or a similar role within a fast-paced environment.
• Proficiency with Enterprise Resource Planning (ERP) systems (e.g., SAP, Oracle) and Customer Relationship Management (CRM) software.
• Strong analytical skills with the ability to interpret data, identify trends, and make informed decisions.
• Excellent written and verbal communication skills, with the ability to articulate complex information clearly and concisely.
• Demonstrated ability to manage multiple priorities, work effectively under pressure, and meet tight deadlines.
• High level of attention to detail and accuracy in order processing and data entry.
• Proven problem-solving abilities and a proactive approach to issue resolution.
• Ability to work independently as well as collaboratively within a team environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Target Base Salary Range: $48,000 - $54,000

Consistent with Motorola Solutions values and applicable law, we provide information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1

• Basic Requirements:
  Bachelor's degree in Business Administration, Supply Chain Management, or a related field; 2+ years of experience in an office environment, customer operations, or services administration; legal authorization to work in the U.S. indefinitely (employer work permit sponsorship is not available).
• Travel Requirements:
  Under 10%
• Relocation Provided:
  None
• Position Type:
  Experienced
• Referral Payment Plan:
  Yes

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.