Office Operations Manager

Join to apply for the Office Operations Manager role at iHeart Media .

iHeart

Media, the number one audio company in America, reaches 90% of Americans every month. It is a leading radio, podcast, and streaming service with extensive reach and a diverse range of branded live events.

• Provide administrative and process support in areas such as contract administration, customer service, and order tracking and history management.
• Assist the sales team with product pricing, quote preparation, sales development activities, and creation of sales materials and marketing communications.
• Generate and analyze reports related to sales activities, revenue performance, and market trends.
• Maintain accurate documentation and ensure compliance with company policies and procedures.
• Coordinate with internal departments to resolve customer inquiries and support timely order fulfillment.
• Contribute to continuous improvement initiatives to enhance sales processes and customer experience.

• Associate’s or Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• 2+ years of experience in sales support, administrative coordination, or a similar role.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems.
• Excellent organizational skills with attention to detail and accuracy.
• Strong communication and interpersonal skills to collaborate effectively with cross‑functional teams.
• Ability to manage multiple priorities in a fast‑paced environment.
• Analytical mindset for interpreting sales data and generating actionable insights.
• Customer‑focused approach with problem‑solving capabilities.
• Familiarity with sales processes and marketing principles.

• Respect for others and a belief in mutual respect.
• Full proficiency and understanding of job function.
• Open communication that encourages collaboration and team consensus.
• Strong problem‑solving skills.
• Efficiency with independent work under minimal guidance.
• Commitment to process improvement for overall team effectiveness.
• Professional communication that stresses diplomacy, empathy, and patience.

Salary: $17.30 – $21.63 per hour. Determined by factors including experience, skills, and market data.

Chicago, IL: 233 N. Michigan Avenue, 30th Floor, 60601

Regular – Full time – Hourly

• Employer sponsored medical, dental and vision with a variety of coverage options.
• Company provided and supplemental life insurance.
• Paid vacation and sick time.
• Paid company holidays, including a floating holiday.
• Volunteer Spirit day.
• 401(k) plan.
• Employee Assistance Program (EAP) at no cost.
• Additional voluntary programs such as spending accounts, student loan refinancing, accident insurance, and more.

We are accepting applications for this role on an ongoing basis.

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Non‑Compete will be required for certain positions and as allowed by law.

Our organization participates in E‑Verify.  to learn about E‑Verify.