Regional Field Service Manager

Regional Field Service Manager – Benco Dental

Location:

Chicago, IL (must reside within the region)

Benco Dental is the largest privately owned, full‑service dental distributor in the United States. Our company, a family‑owned business since 1930, serves more than 40,000 customers and over 1,500 associates across 48 states. We are committed to driving dentistry forward through innovative products, comprehensive services, and a culture that values diversity and inclusion.

• Excellent Compensation Packages
• Medical, Dental, and Vision Benefits Effective on Day 1
• 401(k) Package and Profit Sharing
• Associate Discounts and Community Giveback Programs
• College Tuition Savings Program
• Caring Family Culture Toward All Associates
• Certified as a Fortune® Great Place to Work
• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
• Family owned for 90+ years

As a Regional Field Service Manager, you will oversee the installation, maintenance, testing, troubleshooting, and repair of dental, radiography, and associated equipment for Benco customers in your region. Your role is essential in ensuring compliance with customer specifications and company requirements while completing all functions on time and within budget.

• Exceptional Time Management
• Professional and Positive Attitude
• Computer and Networking Experience
• Exceptional Customer Service, Planning, and Problem‑Solving
• Effective Interpersonal and Communication Skills while Presenting and Negotiating
• Field Repair in a Dental/Medical Environment

• Assist, coach, evaluate, and improve performance of regional service/installation technicians
• Collaborate with the Regional Sales Manager to achieve regional labor sales goals
• Ensure service technicians follow time and attendance reporting requirements and that PTO reflects assigned work
• Hold service technicians accountable for their responsibilities
• Coordinate and conduct scheduled meetings with all regional personnel
• Maintain high customer service satisfaction rates

• Education/Experience
  • Associate Degree in Business or Bio Med Technology
  • 5 Years of experience in a service industry
  • Previous management experience
• Physical
  • Routine walking, bending, kneeling, squatting, sitting, standing, reaching, and twisting
  • Frequent lifting and moving of items weighing 1–55 lb, with occasional lifting of 56–100 lb
  • Routine use of tools, manual dexterity, and ability to work in tight spaces
  • Frequent travel to customer sites (daily) and occasional use of power tools

Base pay range: $95,000.00 – $ (the low and high ends of the hiring salary range for qualified applicants). Actual salaries may vary based on location, experience, and performance. Additional financial rewards may include bonuses, profit sharing, and paid time off.

Benco Dental is proud to be an equal‑opportunity and affirmative‑action employer. We celebrate the diversity of our associates and foster an inclusive culture every day.