Process Improvement Facilitator Chicago, IL

Process Improvement Facilitator job at Zekelman Industries. Chicago, IL.
You may not know our name, but you know our products. What we make is part the places where we live, work and play - all day, everyday. Zekelman is a family of companies - 100% domestic manufacturers - with a legacy dating back to 1877. We’re proud to be the largest independent steel pipe and tube manufacturer in North America and the leading innovator in multi‑family housing development.

We believe in what we build and what we build, builds the world around us. Hospitals, hotels, schools, bridges, airports and more.Come build a career you believe in.

As a Process Improvement Facilitator at Zekelman Industries, you will play a critical role in improving commercial and planning workflows for a manufacturing organization, leveraging your manufacturing process experience to drive efficiency and scalability. This position focuses on facilitating workshops, capturing business requirements, and supporting process redesign through implementation. You will help develop Standard Operating Procedures (SOPs), document current‑ and future‑state processes, and support change management to improve efficiency, compliance, and scalability across quote‑to‑order and order‑to‑cash processes.

This is an hybrid position located in Chicago, IL.

• Facilitate process improvement workshops by planning, organizing, and leading sessions with stakeholders to，说pain points, improvement opportunities, and process gaps.
• Capture, validate, and document business requirements to support process redesign and system enhancements aligned with business objectives and reduced मु manual work.
• Develop detailed process maps and workflow documentation for current‑state processes, highlighting manual efforts and inefficiencies.
• Collaborate with stakeholders to define future‑state processes that eliminate manual steps and improve scalability.
• Align data and reporting requirements to support service‑level expectations and effective process execution.
• Assist in developing and maintaining SOPs for commercial workflows to ensure clarity, compliance, and consistency.
• Maintain SOP version control and ensure procedures are accessible to all stakeholders.
• Identify and document best practices across business units, enhance them for scalability, and communicate them to ensure consistent adoption.
• Support process redesign through implementation by collaborating with project teams during testing, validation, and rollout.
• Assist in change management by developing communication plans, training materials, and stakeholder engagement strategies to support adoption.
• Track milestones, measure adoption rates, and report outcomes with insights for further optimization.
• Perform other duties as assigned.
• Leads and promotes healthy and safe work practices as required by regulatory agencies and Company policy.

• Bachelor's degree in Business, Operations Management, or a related field (preferred).
• 3‑5 years of experience in process facilitation, continuous improvement, or commercial operations within a manufacturing environment.
• Lean Six Sigma certification (preferred).
• Experience facilitating workshops and engaging stakeholders effectively.
• Understanding of commercial and planning workflows in manufacturing (quoting, pricing, order management).
• Experience using process mapping tools such as Visio or Lucidchart.
• Basic ERP and CRM knowledge (SAP, Oracle, or similar).
• Strong documentation and presentation skills.
• Collaborative, adaptable, and able to manage multiple priorities.

• Competitive compensation.
• Bonus plan and profit‑sharing opportunities.
• 401(k) plan with a generous company match.
• Comprehensive health, dental, and vision insurance with low‑cost, high‑quality options.
• Tuition assistance program to support continued education and professional development.
• Paid vacation and holidays to support work‑life balance.
• Employee loyalty awards and recognition programs.

Base Salary Range: [$71,000-$97,500 USD] Additional compensation may include:

• Yearly merit‑increase
• Profit‑sharing bonus opportunities

Zekelman Industries offers competitive compensation and excellent benefits, including low‑cost, high‑quality medical and dental benefits. In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.

M/F/D/V We are Zekelman Industries. We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers. We seek to continuously advance the skills andamanya opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.