Business Analyst, Quality Improvement

Overview

The Business Analyst is responsible for a full range of activities which ensure the operational effectiveness and excellence of Illinois Action for Children (IAFC). Designs and documents workflows and makes appropriate recommendations that will positively impact operational efficiencies. Tracks and analyzes program and departmental trends and makes appropriate recommendations that will positively impact the unit. Works closely with agency departments to develop and oversee systems for data collection, analysis, and communication of program/departmental performance indicators.

Project manages and leads a number of key projects for the Strategy department and the organization. Through collaboration across departments, the Business Analyst identifies organizational needs, gathers requirements, and implements solutions to optimize day-to-day IAFC operations.

This incumbent will be expected to promote and adhere to the workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities. All work to be completed with minimum supervision and in accordance with organizational standards.

include but are not limited to the following. The organization reserves the right to add, delete, change, or modify the essential duties and responsibilities at any time.

• Collaborate with department leaders to identify organizational business processes, requirements, and implement solutions to improve operations.
• Work directly with the Director of Strategic Initiatives, Director of Information Technology, and other appropriate IAFC staff to understand project concepts, objectives, and approach.
• Define project scope and objectives and assess the operational impacts, workflow, training, etc. of a project along with the Director of Strategic Initiatives.
• Take assigned projects from original concept through final implementation.
• As a member of the Strategy Team, which also includes IAFC’s Project Manager, participate in and execute tasks for a variety of projects across the agency. Serve as key stakeholder, collaborator, and advisor in projects. Complete work in accordance with project plans and project management standards.
• Identify and coordinate communication and assignments among IAFC staff to meet the project requirements.
• Analyze the programs/departments activities and trends and compare analyses against the service standards and best practices. Present findings and works with the appropriate staff to identify and implement strategies that will address tactical and strategic goals.
• Review, analyze, and create detailed documentation of business process improvement and reporting and user needs, including workflow, program functions, and steps required to develop or modify improvement programs.
• Make sense of a variety of data sources including program activities, compliance indicators, and surveys. Prepare spreadsheets, reports, dashboards, and presentations for a variety of audiences to support decision-making.
• Collaborate with stakeholders to define key performance indicators, and develop dashboards and/or reports using Salesforce, Smartsheet, or Microsoft analytic tools.
• Support the design, implementation, and maintenance of the IAFC Balanced Scorecard, in alignment with the organization’s strategic plan and goals.
• Work with Information Technology (IT) and business units to ensure that requirements are adequately reflected in existing and new software applications. Develop use cases to test changes and new implementations, to ensure they align with business processes.
• Execute our workplace core capabilities of: accountability, customer focus, continuous quality improvement (CQI), communication, competent people, and clear priorities.
• Other Functions:
  The organization may assign other functions to the job at its discretion.

Education and/or

Experience:

Bachelor’s degree in related field required. Fifth year college or university program certificate preferred; two to four years related experience and/or training. Experience in Salesforce administration strongly preferred.

• Working…