Account Manager

Account Manager – Redwood Supply Chain Solutions

Redwood Logistics is recognized by Gartner in their Modern 4PL Market Guide and operates at the forefront of industry innovation in North America and Mexico.

As an Account Manager, you will manage a portfolio of customers, focusing on retention, strategic planning, and performance optimization.

• Client Portfolio Management
  • Own and manage a diverse client portfolio, focusing on customer retention and health
  • Maintain proactive communication cadences and lead strategic business reviews
  • Establish operating rhythms with customers to support planning and alignment
• Operational Excellence & Escalation Management
  • Resolve escalations using continuous improvement frameworks
  • Ensure SLA adherence and cross‑functional collaboration across operations, finance, and implementation teams
• Performance & Reporting
  • Monitor KPIs, conduct account reviews, and maintain Tableau dashboards
  • Oversee customer health metrics and contribute to margin optimization
• Insights & Data Stewardship
  • Manage client documentation via Confluence and Salesforce
  • Produce static and dynamic TMS reporting and collaborate with Engineering on analytics
• Customer Satisfaction & Implementation
  • Execute customer surveys and lead action plans based on feedback
  • Guide client implementations for seamless transitions and clear communication

• Bachelor’s degree required; willing to travel up to 30%
• Strong knowledge of transportation modes and experience with TMS platforms (Mercury Gate, Oracle TM, etc.)
• Data analysis skills and storytelling through metrics; proficiency with Microsoft Office and remote collaboration tools
• Proven success in building customer and internal relationships, delivering service, and responding to high‑pressure needs
• Multitasking, prioritization, and solutions‑focused communication skills

• Learning & development resources and internal mobility opportunities
• Employee referral bonus program and Employee Resource Groups
• Annual fundraising, volunteer events, and community giving
• Paid time off, floating holidays, PTO rollover, paid parental leave
• Medical, dental, vision, 401(k) with match, flexible spending account, mass transit and dependent care plans
• Health savings account with company contribution
• Short‑term and long‑term disability; life insurance policies subsidized

This position is full‑time and hybrid, Monday through Friday, 8:00 AM – 5:00 PM with a one‑hour break. Flexibility is available based on coverage.

$60,000 – $80,000 per year, with eligibility for annual incentives based on performance.

Redwood is an equal‑opportunity employer. Employment decisions are based on individual merit, qualifications, and business needs. The Company does not discriminate on any protected basis.