Payments Digital Channels & Connectivity-Product Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations.

As a Senior Product Associate in Digital Channels & Connectivity, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross‑functional teams and play a crucial role in shaping the future of our products and ongoing success.

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Use data to make decisions that improves customer experience, business metrics and product adoption
• Partners closely with stakeholders to communicate status, gain feedback, and deliver on share goals.
• Drive end-to-end execution of roadmap through effective sprint planning, stakeholder management, and healthy experimentation

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Track record of delivering thoughtful, user‑centric and intuitive experiences
• Ability to manage a development team and be held accountable for sprint planning and roadmap definition within their assigned domain
• Experience using a healthy mix of quantitative data, qualitative data, best practices and product instinct to make prioritization decisions
• Strong verbal and written communication skills, evidenced by ability to articulate impact and tradeoffs at varying levels of altitude (from your immediate team all the way up to executive leadership)

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience collaborating with other product managers across an organization
• Comfort with ambiguity and autonomy; you are motivated by figuring out what needs to be done—and then doing it.
• Desire to inspire a problem‑first mindset and work with leadership to continue "raising the bar" for the product organization
• Experience in business analysis, and cross‑functional collaboration with engineering teams
• Experience in agile methodology