Assistant Ticket Services Manager of Special Events

JOB TITLE:

Assistant Ticket Services Manager of Special Events

REPORTS TO:

Director of Ticket Services

FLSA STATUS:
Full-Time, Non-Exempt, Hourly

COMPENSATION RATE: $20.19 per hour

LOCATION:

170 N. Dearborn St. & 333 N LaSalle St., Chicago, IL 60601

The Assistant Ticket Services Manager of Special Events reports to the Director of Ticket Services and collaborates with additional Ticket Services Managers in the daily operations of the box office. This role is responsible for overseeing ticketing operations for Theater of the Mind, managing and maintaining all third‑party sales allocations, and supporting the Associate Director and Director of Ticket Services with event builds in Tessitura.

This position operates on a hybrid schedule, with both in‑person and remote components and will require night and weekend shifts.

• Responsible for all third‑party (Today Tix and Hottix) allocation and maintenance (All Goodman Productions on site at 170 N Dearborn St, The Magic Parlour, and Theater of The Mind)
• Manage recruitment, training, and scheduling of Ticket Representatives at Theater of the Mind
• Oversee and execute in‑person shift operations across Goodman Theatre and Theatre of the Mind venues
• Serve as the primary point of contact for reporting related to Theater of the Mind and The Magic Parlour
• Coordinate tracking and seating for Opening Night performances
• Collaborate with Outbound Sales to ensure accurate membership and single ticket order processing
• Assist the Director and Associate Director in any event setup in Tessitura as well as other additional tasks as required
• Communicate effectively and professionally when assisting patrons and staff in all aspects of member and single ticket transactions
• Alongside other managers and supervisors, manage daily tasks and incoming requests, maintain information platforms, develop new policies and training materials to convey updated information to staff
• Regularly communicate with other departments such as Front of House, Development, and Marketing to address ticketing issues, house orders, and various special events or offers

• Proficient in CRM platforms—Tessitura preferred
• Strong customer service experience required; experience in box office operations, ticketing, or management is highly desirable
• Excellent verbal and written communication skills with close attention to detail
• Ability to work independently and as a team member
• Model behavior and values consistent with Goodman’s Community Agreements and furthering Goodman’s IDEAA (inclusion, diversity, equity, anti‑racism and access) goals

Chicago’s theater since 1925, The Goodman is a not‑for‑profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.

We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti‑racism.

Learn more /Accountability

Goodman Theatre offers a competitive salary and a comprehensive benefits package including health, dental, paid vacation, sick leave, 401K & Parental Leave.

The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at The Goodman.

The Goodman uses E‑Verify to confirm the identity and employment eligibility of all new hires.

Qualified individuals are invited to submit a cover letter and resume by following the link to our application. No phone calls please.