Senior National Account Manager, Direct eCommerce

Senior National Account Manager, Direct eCommerce Summary

Salary : $147,200 - $165,600 + annual bonus opportunity Job Family :
Sales Location :
United States - Chicago Office

Dyson is a global technology enterprise. We’re growing fast and our ambition is huge – more categories, more locations and more people.

Dyson launched in the US in 2002, and since then operations have grown exponentially. Our US headquarters is based in Chicago's Fulton Market neighborhood. We also have employees working in field sales, our service centers, and in our growing number of Dyson Demo Stores across the country.

We're committed to our campus culture and want to have people collaborating, developing, and learning from each other. By having everyone on campus together, we have been able to nurture a fantastic social and dynamic environment.

The Dyson Sr. National Account Manager – Will help plan the go to market strategy of the business including, but not limited to assortment, promotional plans, inventory management and channel strategy. They will then work with cross functional channel owners to execute and drive a retail sales plan for Direct that will result in delivery of sales and profit growth of existing and new Dyson products.

Develop joint business plans for all direct channels with a focus on ecommerce.

• Seek consensus and approval from internal stakeholders for proposed plans.
• Achieve sales, profit and inventory goals on a monthly, quarterly and yearly basis.
• Analyze data and implement high quality solutions and actions to solve problems proactively.
• Work in partnership with the Direct channel and functional owners (Ecommerce, direct retail, CRM, customer service online and offline, professional beauty) to identify and implement opportunities to cross-sell and up-sell with an enterprise mindset
• Create and deliver (communicate) monthly plans with weekly depth that allows an integrated execution across functions, inclusive of the product launches and promo calendars, volume expectations and other. This includes taking over commercial planning of any market-wide (e.g., Mother’s Day, PDW, MDW, LDW, BFCM) or Dyson-specific events (e.g., Dyson Days, Owner Rewards,).
• Lead reporting of business results at the defined cadence, whether internally within the Direct team or with leadership for your respective categories.

Work in partnership with the Direct channel and functional owners (Ecommerce, direct retail, CRM, customer service online and offline, professional beauty) to identify and implement opportunities to cross-sell and up-sell with an enterprise mindset

Create and deliver (communicate) monthly plans with weekly depth that allows an integrated execution across functions, inclusive of the product launches and promo calendars, volume expectations and other. This includes taking over commercial planning of any market-wide (e.g., Mother’s Day, PDW, MDW, LDW, BFCM) or Dyson-specific events (e.g., Dyson Days, Owner Rewards,).

Lead reporting of business results at the defined cadence, whether internally within the Direct team or with leadership for your respective categories.

Manage funds and resources for the best return on investment; analyze sales data and implement high quality solutions to drive business across all categories.

Balance push and pull by reading trends vs plans proactively proposing (taking) action.

Scope includes (Home) leading the sales planning, operational and reporting cycle supporting all direct channels, inclusive of , DTC Marketplaces and Direct Retail across A-grade, B-grade (renewed) and S&A (Spares and Accessories) sales.

Identify and communicate risks and proposed mitigating plans in the short (within month and quarter) and medium term (YTG, next quarter).

Develop and manage relationships

• Represent Dyson; demonstrate exemplary execution of Dyson principles.
• Seek out decision makers and influencers to best manage the business. Create positive working relationships across all levels of their organizations. Problem solve issues to achieve profitable outcomes.
• Comprehensive knowledge of customers; ability to communicate that knowledge, serving as the voice of the customer…