Mobile Service Coordinator​/Service Advisor

Join to apply for the Mobile Service Coordinator/Service Advisor role at Murgado Automotive Group
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$43,000.00/yr - $58,000.00/yr

Are you passionate about delivering exceptional customer service and looking to join a team that’s redefining automotive care? Murgado Ford of Chicago, part of the Murgado Automotive Group, is hiring a Mobile Service Coordinator / Service Advisor to manage our growing mobile service program. If you thrive in a dynamic, customer-focused environment, this role is a fantastic opportunity to advance your career!

• Competitive Compensation
  :
  Earn a solid salary with performance-based incentives.
• Comprehensive Benefits
  :
  Health, dental, and vision insurance, plus 401(k) with matching.
• Career Development
  :
  Opportunities for growth within the Murgado Automotive Group.
• Flexible Work Environment
  :
  Enjoy a mix of onsite and mobile coordination duties.
• Team-Oriented Culture
  :
  Be part of a supportive and collaborative work environment.

• Schedule and Coordinate Mobile Service Appointments:
  Arrange appointments for customers, ensuring efficient scheduling and route optimization.
• Customer Service Excellence:
  Serve as the primary point of contact for mobile service customers, providing clear and helpful communication throughout the service process.
• Accurate Service Documentation:
  Document all repairs, services, and customer interactions accurately and promptly.
• Service Advising:
  Offer expert advice on maintenance needs and recommended repairs, and upsell services to meet customer vehicle requirements.
• Collaboration with Technicians:
  Work closely with mobile service technicians to ensure timely and efficient service delivery.
• Follow-Up and Customer Retention:
  Conduct follow-up calls to ensure customer satisfaction and encourage repeat business.

• Experience:
  
  2+ years in an automotive service advisor, service coordinator, or related customer service role.
• Customer Service
  
  Skills:
  
  Outstanding communication skills and a customer-first attitude.
• Organizational Ability:
  Strong multitasking skills and attention to detail.
• Technical Knowledge:
  Familiarity with automotive maintenance and repairs;
  Ford experience is a plus.
• Valid Driver’s License:
  Required for occasional support in mobile operations.

At Murgado Ford, we prioritize our team’s growth and our customers' satisfaction. Join us and be part of a company that’s committed to innovation, teamwork, and exceptional service!

Ready to drive success with us? Apply today to join Murgado Ford of Chicago and be part of an exciting future!

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age, disability, marital/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Salary based on experience and performance. This does not include commission pay which this position is eligible for.

Not Applicable

Full-time

Other

Transportation, Logistics, Supply Chain and Storage