ATE Field Technician

Champions Do More

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.

The ATE Field Technician is a mobile, field-based role responsible for delivering high-quality diagnostic, programming, and calibration services to Crash Champions locations. This position requires daily travel to customer sites and plays a key role in upholding ATE’s standards of safety, accuracy, and customer service. Technicians are expected to demonstrate integrity in all service recommendations and documentation, ensuring only services required by OEM standards are performed.

• Deliver fast and accurate ATE service support to internal and external customers.
• Travel daily to assigned service locations in a company-provided vehicle.
• Perform a range of vehicle services including diagnostics, calibrations, programming, scanning, and wire/connector repair.
• Ensure all services—particularly calibrations—are clearly documented, required per OEM guidelines, and approved prior to execution, in alignment with company policies.
• Conduct test drives to verify system functionality and confirm successful repair outcomes.
• Provide excellent customer service by managing difficult situations with transparency and urgency, communicating promptly and professionally with shops and internal stakeholders, and escalating concerns when needed.
• Participate in team meetings and training sessions as assigned.
• Properly care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
• Stay current on ATE and OEM protocols through required training and Champions Connect updates.
• Travel daily to service locations and meet productivity and quality goals.
• Accurately manage documentation and complete final billing before leaving the site, per MCP guidelines.
• Work assigned schedule including Saturday coverage as required by market needs.
• Maintain flexible availability to meet customer service commitments across all assigned business days.
• Perform additional duties as assigned.