Service Advisor - Automall

Lou Bachrodt Automall
Service Advisor

Job Overview - How You'll Contribute:

Do you want to be part of a fantastic and fun company that is revolutionizing the automotive industry? Does a fast-paced and encouraging work environment motivate you? Then the Service Advisor position is perfect for you! As part of the Service Team, you will assist customers to ensure their vehicle performs at its best. We are looking for individuals who want to be part of a team that will push you to succeed, have a strong earning opportunity, and help you achieve your highest professional potential in the luxury automotive industry.

• Greet customers and offer excellent customer service from intake to release of their vehicles
• Determine and document car issues based on customer description and vehicle condition
• Translate customer-reported problems to actionable work orders for technicians to complete
• Ensure that automotive work provided to customers meets company quality standards
• Invoice and collect payment from customers for services rendered
• Handle and resolve customer complaints regarding services
• Maintain customer records and enter data into computer databases

Salary Plus Commission:
Earning Potential up to $120,000 annually!

What Are We Looking For?

• As an innovative and highly respected leader in the automotive industry, we are looking for a driven, diligent, thorough, and experienced Service Advisor to join our service team. Saturday hours may apply.

We offer a highly competitive compensation and benefit package with an outstanding 401(k) matching program, paid vacation, paid sick leave, paid short-term disability, and more!

Qualifications - What You Need to be Successful:

• Working knowledge and experience of automotive products, repairs, and parts
• Secondary education in the automotive field or equivalent work experience
• Strong communication skills and the ability to translate customer needs to the technician
• Basic knowledge of computer programs including word processing and database tools
• Organizational skills including the ability to schedule appointments, meet with customers, and ensure that work is done properly
• Exceptional customer service skills based on experience
• Continuing education and knowledge acquisition on the function and repair of newer vehicles
• Basic mathematics skills to prepare and process bills and customer payments
• Ability to communicate complicated automotive processes to customers who may only have basic automotive knowledge
• Availability for Saturday shifts
• Professional appearance and work ethic

About Lou Bachrodt Auto Group:

On-the-job training in a supportive environment. Market-leading pay (based on experience), plus bonuses. A great working environment with the latest equipment. Structured, self-paced, and paid training opportunities, leading to Manufacturer and Bachrodt Automotive recognition. We offer career paths tailored to every stage of your life.

How to apply: Please visit our website,

Contact: For questions, please contact Jim Latrop, our Service Manager.

What We Offer - Why You Want to Work With Us:

• Health Insurance
• Vision Insurance
• Long-Term Disability
• Life Insurance
• Critical Illness
• 401k with Company Match
• Company Provided Benefits:
• Lou Bachrodt Paycheck Safety Net (Short-Term Disability)
• Lou Bachrodt Paid Paternity Leave
• Lou Bachrodt Paid Employee Assistance Program
• Paid-Time Off:
  Sick Pay, Paid Vacation, Paid Paternity Leave, Paid Holidays
• Discounts:
  Vehicle Purchase, Parts & Service

Causes We Care About:

• Salvation Army
• Boys and Girls Club
• Hope for Haitians
• Rock River Valley Blood Center
• Paws and Noah's Ark
• Boylan High School
• Local Veterans Charities
• And Much More

About the Lou Bachrodt Auto Group
- Who We Are:

We are a company that provides a Best-in-Class experience that includes, promotes, and celebrates diversity within our company and community. Our mission is to deliver Best-in-Class experiences for all customers and associates by utilizing hospitality and leadership principles to perform at a high level. We seek new members to join our Best-in-Class Team!

Lou Bachrodt has been family-owned and operated since 1953, serving the Greater Rockford Community. We offer career opportunities across brands including Chevrolet, Buick, GMC, BMW, Chrysler, Dodge, Jeep, RAM, and VW.

A post-offer driving/criminal background check and drug screening will be required.

Lou Bachrodt provides equal employment opportunities (EEO) to all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable laws and policies regarding nondiscrimination in employment.