Administrative Assistant, Ronald McDonald Global

About the role

Ronald McDonald House Global is seeking a highly skilled, proactive, and collaborative Administrative Assistant to provide executive-level administrative support to senior leaders across the organization. This role will primarily support the Chief Philanthropy Officer and the Chief Marketing & Communications Officer, while also providing back‑up administrative support for other members of the Senior Leadership Team as needed.

The Administrative Assistant plays a critical role in ensuring senior leaders are prepared, organized, and able to focus on advancing the mission of Ronald McDonald House Global. This individual brings professionalism, sound judgment, discretion, and a strong service mindset, and thrives in a fast‑paced, mission‑driven environment.

We are looking for someone who is anticipatory rather than reactive, communicates clearly and confidently, and thrives in a highly collaborative, team‑based environment that values shared ownership and collective success.

• Provide executive-level administrative support to assigned senior leaders, including complex calendar management, scheduling, and meeting coordination across multiple time zones.
• Proactively manage calendars by anticipating conflicts, aligning schedules to priorities, and ensuring leaders are prepared for meetings and key engagements.
• Coordinate domestic and international travel, including flights, hotels, ground transportation, itineraries, and travel documentation such as visas, while optimizing leaders’ time and availability.
• Process expense reports accurately and in a timely manner.
• Keep leaders on schedule by providing reminders and ensuring required documents, briefing materials, and agendas are prepared in advance.
• Serve as a professional point of contact for internal and external stakeholders, including donors, board members, and senior external partners.
• Coordinate meeting logistics end‑to‑end, including room reservations, virtual meeting links, materials, food & beverage, and follow‑up actions.
• Draft or lightly edit routine correspondence on behalf of senior leaders, as appropriate.
• Manage shared inboxes as assigned.
• Provide back‑up administrative support for other senior leaders as needed.
• Take on additional responsibilities and special projects to support senior leadership and evolving organizational priorities.

• Anticipate and respond to scheduling, travel, or operational challenges proactively, using a positive and solution‑oriented approach.
• Demonstrate strong follow‑through and accountability, consistently closing loops and completing tasks without needing reminders.
• Maintain excellent attention to detail while managing multiple priorities and deadlines.
• Take personal responsibility for meeting commitments and ensuring work is completed accurately and on time.
• Engage with colleagues in a supportive, collaborative manner that contributes to overall team effectiveness.
• Represent Ronald McDonald House Global and senior leadership with consistent professionalism, discretion, and credibility.
• Work collaboratively with others in ways that align with organizational values and support shared outcomes.

• Ability to work on‑site at McDonald’s Headquarters three days per week.
• 3+ years of experience providing administrative support to VP‑level and/or C‑suite executives, including calendar management and travel coordination.
• Experience working in a matrixed organization with shared priorities, multiple stakeholders, and competing demands.
• Advanced proficiency in Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, SharePoint).
• Experience using virtual meeting platforms such as Web Ex, Teams, or similar tools.
• Strong written and verbal communication skills.
• Highly proactive and anticipatory, with the ability to think several steps ahead.
• Confidence interacting professionally with donors, board members, and senior external partners.
• Demonstrated ability to handle highly confidential and sensitive information with discretion and sound judgment.
• Strong organizational skills and attention to detail.
• Strong follow‑through and ability to close loops without being prompted.
• Ability to…