Patient Care Coordinator - Clovis

• Health Care—100% health insurance premium covered by PRO~PT for Employee
• Dental and vision
• Employer paid group life insurance, $15,000 AD&D policy
• Additional benefits: short-term disability, critical illness, hospital indemnity, and voluntary life insurance
• Retirement—401(k) with employer matching
• Vacation—Two weeks (10 days) paid vacation, (5 days) designated sick time, 7 paid holidays.

The Patient Care Coordinator is responsible for delivering high-quality front office support and patient care services. Key responsibilities include greeting patients, scheduling initial evaluations and follow-up appointments, answering and directing phone calls, maintaining an organized front office environment, and accurately utilizing required software systems. The role also ensures that all statistical data is tracked and kept current. A strong work ethic, attention to detail, effective multitasking, time-management skills, and a friendly, compassionate demeanor are essential.

• Assist patients in preparation for treatment, including completion of required paperwork, review of financial responsibilities, and obtaining authorizations.
• Document in medical records as needed and ensure all data is accurate and updated.
• Enter personal statistics and required data accurately.
• Answer, transfer, and document phone calls; take detailed messages when appropriate.
• Provide updates to referring clinics and workers’ compensation carriers, including progress reports.
• Manage prescription log in the EMR system.
• Maintain clinic schedule, and schedule/reschedule patient appointments as needed.
• All other duties as assigned.

• High School Diploma or Equivalency required.
• Minimum of 2 years of clerical experience in a related field.
• Proficiency in Google Work spaces and Microsoft Office.

• Hearing:
  Adequate to perform job duties in person and over the telephone.
• Speaking:
  Must be able to communicate clearly to patients in person and over the telephone.
• Vision:
  Visual acuity adequate to perform job duties, including visual examination of patient and reading information from printed sources and computer screens.
• Other:
  Requires frequent lifting and carrying items weighing up to 50 pounds unassisted. Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, regularly throughout a regular work shift. Requires exposure to communicable diseases, bodily fluids, medicinal preparations and other conditions common to a clinic environment.

Working Conditions:

Normal working conditions absent extreme factors.

Note:

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties, and skills required.