Receptionist - Chicago, IL

Wintrust provides community and commercial banking, specialty finance and wealth management services through its 16 bank charters and nine non-bank businesses. Wintrust delivers the sophisticated solutions of a large bank while staying true to the relationship-focused, personalized service of our community banking roots. We serve clients in all 50 states with more than 200 branch banking locations in Illinois, southwestern Florida, northwestern Indiana, west Michigan and southern Wisconsin and commercial banking offices in Chicago, Denver, Milwaukee, Grand Rapids, Mich.,

and in key branch banking locations throughout Illinois. Our people are the heart of our business and we are proud to rank consistently as a top place to work. Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”
* We have a culture that encourages community spirit.
* While we are currently a small 3-member team, we are a mighty team.  Our team acts as a central hub for managing daily office operations and administrative needs. Executives and commercial teams depend on us to help them focus on their main business goals and client relationships.
* Our office management team is in a unique position that allows us to collaborate with other departments, various lines of business, and executive management.
* We work in a beautiful, historic building in the heart of the financial district. We are surrounded by architectural details and murals that reflect commercial importance and history. Travelers from around the world visit our space.
** Job Description Summary
** Full-time receptionist of the second-floor desk at 231 S. LaSalle, ensuring that all Wintrust guests receive consistent, exemplary customer service while supporting the daily office operations of 2FL and 3FL of Wintrust Financial Corporation headquarters downtown. This position is 100% in-office. Hours are Monday through Friday, 8AM-5PM.
** What You’ll Do**
* ** Guest Experience**:
Provide a branded, warm-welcoming, and efficient process. The receptionist will be the first point of contact and the "face" of the company. Polished image and business attire is a requirement.
* ** Guest Management**:
Utilize Visitor Management Systems to oversee check-in/check-out process, pre-register guests and issue appropriate badges, and contact appropriate individuals upon arrival of guests.
* ** Calendar Management of Conference Rooms/Hotel Desks**:
Assist staff with reserving rooms and office space. Assist with ordering meals.
* ** Collaboration and Communication**:
Work with the Office Management Team and various Wintrust groups and Executives (e.g. Tech Support, Corporate Real Estate, Corporate Real Estate) that support 231 South LaSalle, including the Security Guards and JLL Building Management. Respond to general Office Management inquiries.
* ** Front Desk Supply Management**:  Ensure the front desk is well supplied, clean and organized. A professional presentation of the 2FL front desk area is essential.
* ** Mail Management**:  Support Office Management Team to receive packages, documents and distribute mail.
* ** Expense Management**:
Support Office Management Team to track expenses.
* ** Other**:  Provide other administrative support as necessary and special projects as assigned by Office Manager and Team Lead.
** Required Skills/Abilities**
* ** Communication & Interpersonal

Skills:

** Active listening, clear verbal communication for phone/in-person, and professional email drafting.
* ** Technical Proficiency:
** familiarity with software like Microsoft Office Suite (Word, Excel), Outlook, and specialized scheduling/client management tools.
* ** Multitasking:
** Handling multiple, simultaneous tasks like phones, visitors, and emails without compromising quality.
* ** Reliability & Discretion:
** Maintaining confidentiality, punctuality, and dependability
* ** C
* *** ustomer Service & Problem-Solving:
** Ability to handle difficult callers or visitors professionally, identify the root cause of issues, and provide quick, efficient solutions.
* ** Professionalism:
** Representing the company's image…